# Mid-level Desktop Support Technician

**Company**: Leidos
**Location**: Suitland, MD
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: $50,700.00 - $91,650.00
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Suitland-MD/Desktop-Support-Technician_R-00195860?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_139364ae-aba

## Description

We are seeking a Mid-level Desktop Support Technician to join our Field Services team at a government site in Suitland, MD. As a key member of the team, you will provide direct desk-side support to customers, troubleshoot and repair IT devices, and ensure timely resolution of customer tickets.

Responsibilities:

- Manage customer tickets according to established Service Level Requirements (SLRs)

- Troubleshoot and resolve user computer issues, including hardware and software-related concerns

- Ensure customer-related tasks are completed within the set timeline

- Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components

- Assist other technicians in resolving complex issues

Requirements:

- US Citizen

- DoD Top Secret/SCI Clearance

- HS diploma with 4+ years of prior relevant experience

- Valid DoD 8570 IAT Level II: Security+ or higher Certification

- Demonstrated expertise in IT Enterprise Operations

- Experience with Microsoft Windows OS, version 10

- Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software

- Basic network troubleshooting skills

- Excellent customer service skills

- Excellent oral and written communication skills

Preferred Qualifications:

- Organized and detail-oriented

- Strong leadership skills

- Self-motivated/self-directing

- Strong collaboration, prioritization, and adaptability skills

- Ability to manage and prioritize own work and that of their team

- Independent decision making

- Analytical thinking

- Ability to effectively communicate with all organizational levels

The hourly rate for this position is $37.76. The pay range for this job level is $50,700.00 - $91,650.00.

## Skills

### Required
- Microsoft Windows OS
- HP Service Manager
- Remedy
- Service/Help Desk ticket management software
- Basic network troubleshooting
- Customer service
- Oral and written communication

### Nice to have
- Leadership
- Collaboration
- Prioritization
- Adaptability
- Analytical thinking
- Communication

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Suitland-MD/Desktop-Support-Technician_R-00195860?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)