# Fraud Operations Associate

**Company**: Brex
**Location**: Vancouver, BC
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $76,800-$96,000 CAD
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/brex/jobs/8750674002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_138e6e8f-116

## Description

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets.

As a Fraud Operations Associate, you will be working with some of the industry’s brightest minds to manage the operations aspects of fraud.

## Responsibilities

- Case Management:

- Own and work associate level queues that are assigned to the Fraud Operations team

- Develop and implement scalable operational processes for fraud management

- Make risk-based, subjective decisions on high-value/risk transactions & account offboardings

- Achieve company-level goals around financial fraud losses

- Case Escalations & Incident Handling:

- Respond to cross-functional partners on escalations related to fraud in a diligent way that balances risk and provides customer love

- Participate and help in streamlining fraud operational workflows around transaction review and account investigations

- Ability to take ownership of Fraud Incident handling and be able to conduct the root cause analysis & close inefficiency gaps

- Project & Roadmap Ownership:

- Ability to own & ship projects that are on Fraud Ops roadmap with full autonomy

- Able to use AI tools to elevate & enhance queues and projects

- Partner with Policy, Data Science, and Engineering to improve tooling to scale internal operations for fraud.

## Requirements

- 3+ years of experience in a fraud, risk or related operations role

- 1+ year of experience leading projects or workstreams end to end

- Demonstrated ability to use data to investigate issues, spot trends, and support decisions

- Strong verbal and written communication skills, including with cross-functional partners

- Excellent interpersonal, analytical, and problem-solving skills with the ability to manage competing priorities

- Ability to collaborate and work with a team on projects and process improvements.

## Bonus points

- Familiarity with SQL or other data query tools

- People management or team lead experience

- Experience using AI tools to improve operational workflows

- Experience in fintech, payments, or banking industries

## Compensation

The expected salary range for this role is $76,800-$96,000 CAD.

## Skills

### Required
- fraud management
- risk management
- operations
- data analysis
- communication
- problem-solving

### Nice to have
- SQL
- AI tools
- people management
- fintech
- payments
- banking

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/brex/jobs/8750674002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)