# Client Experience Specialist

**Company**: Royal Bank of Canada (RBC)
**Location**: Halifax, Nova Scotia
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/HALIFAX-Nova-Scotia-Canada/Senior-Manager--Initiatives---Implementation-Business-Financial-Services_R-0000192289?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/client-experience-specialist-137384a7-764/

## Description

We are seeking a Client Experience Specialist to join our team in Halifax, Nova Scotia. The successful candidate will support the delivery of an Exceptional Client Experience, ensuring client needs are met and taking ownership and resolving client concerns at the first point of contact.

Responsibilities include:

- Supporting the strategic direction and execution of strategies within the region

- Coordinating regional client loyalty initiatives

- Supporting the Canadian Banking Sales & Field Operations Communication Delivery Gateway Operating Model

- Leveraging RBC partners to develop better solutions

- Demonstrating a personal commitment to ensure skills, knowledge and accreditations are up-to-date

- Working collaboratively with the team, partners, and customers

- Organizing and participating in events

- Managing regional Reward & Recognition budget and program

- Integrating change management support and elements into initiatives and communications

- Effectively communicating and reinforcing RBC Vision, National Office and local strategic direction

- Identifying and acting on self-learning/development to build necessary skills, competencies and accreditation

We offer a competitive salary and a comprehensive benefits package.

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## Skills

### Required
- Client Experience
- Communication
- Problem-Solving
- Teamwork
- Change Management

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Source: [Apply at rbc.wd3.myworkdayjobs.com](https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/HALIFAX-Nova-Scotia-Canada/Senior-Manager--Initiatives---Implementation-Business-Financial-Services_R-0000192289?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)