# Customer Experience Program Manager Assistant – Internship (6-month) January 2027 (W/M/NB)

**Company**: Ubisoft
**Location**: Paris, IDF
**Experience**: internship
**Job type**: internship
**Category**: Customer Service
**Industry**: Game Development

**Apply**: https://jobs.smartrecruiters.com/Ubisoft2/744000153171979-customer-experience-program-manager-assistant-internship-6-month-january-2027-w-m-nb-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_135c30a7-855

## Description

Join Ubisoft's Customer Experience (CX) Program Management team and gain hands-on experience in an international and fast-paced environment. You will help to mobilize and work closely with cross-functional teams across Ubisoft to plan and execute efficient live operations while advocating for the player experience and proactively safeguarding our franchises and company reputation.

As a Customer Experience Program Manager Assistant, your tasks will be:

- Plan and manage live operations, identifying, planning, and executing Live Operations for Ubisoft's Games and Services to ensure launch readiness and operational excellence for cross-functional teams.

- Collaborate with internal partners to gather feedback, document key learnings, and track improvements in the Continuous Improvement Repository (CIR).

- Develop and maintain clear work instructions, process workflows, and best practices using Confluence and internal tools (Miro, SharePoint...) to ensure knowledge continuity for the CX Program Management team.

- Collect, clean, and analyze past live operations data to extract actionable insights, leveraging analytical skills to drive process improvements.

- Assist with transversal projects to improve collaboration across global publishing and beyond.

Qualifications:

- Currently pursuing a higher education degree specializing in project management or equivalent;

- Previous experience in project management, planning live operations in a cross-functional environment;

- Team player with a focus on gathering feedback and contributing to process improvements;

- Detail-oriented and structured thinker, able to organize workflows, improve efficiency, and solve problems;

- Proficient in Excel, with experience in KPI tracking a bonus;

- Prior coursework or experience in knowledge mapping, basic understanding of ITIL principles appreciated, and familiarity with BPMN flows an added advantage;

- Fluent level of English, both written and spoken. French is a bonus;

- Strong interest in the video game industry!

Benefits as a Trainee at Ubisoft:

- Internship reward according to study level.

- Meal voucher Swile Card, 50% refund of travel pass, 1 day-off per month.

- Ticket reduction (concerts/shows), access to the Ubisoft gym at preferential price.

## Skills

### Required
- Project management
- Live operations planning
- Collaboration
- Analytical skills
- Excel
- English language

### Nice to have
- KPI tracking
- Knowledge mapping
- ITIL principles
- BPMN flows
- French

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Ubisoft2/744000153171979-customer-experience-program-manager-assistant-internship-6-month-january-2027-w-m-nb-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)