# Senior Account Manager

**Company**: AI Acquisition
**Location**: London, England
**Work arrangement**: remote
**Experience**: senior
**Job type**: Full-time
**Category**: Sales
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q137175740

**Apply**: https://jobs.workable.com/view/efUe2PzG8gWH1Pc986wGQK/remote-senior-account-manager-in-london-at-ai-acquisition?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_134e4acb-86b

## Description

## Job Overview

As a Senior Account Manager at AI Acquisition, you will be the key person between the client and the outcome. You will own a portfolio of clients who are building real businesses with the company's support. Your main goal is to diagnose where they are, figure out what's blocking their progress, manage their expectations, and drive them toward commercial results.

## Responsibilities

- Manage a portfolio of active clients across different stages: onboarding, growth, scale, and at-risk

- Conduct growth workshops, intro calls, and regular check-ins

- Manage client expectations and frame what's realistic

- Diagnose why a client isn't getting results and identify areas for improvement

- Understand the client's lead engine, including Meta ads, cold email, and B2B book-a-call

- Read and understand the client's specific contract and payment flows

- Identify signals before a client escalates and act on them with a structured escalation

- De-escalate frustrated clients without panicking or making promises that can't be kept

- Verify every client's status, contract, delivery stage, and risk level before assuming anything is fine

- Spot when a client is ready for more and position it as the natural next step

- Log every client interaction, decision, and next step in the company's systems

- Collaborate with the broader CS, delivery, and onboarding teams

## Requirements

- 4+ years in a client-facing account management, CSM, or business consulting role

- Experience consulting business owners on how to start, grow, or scale a business

- Understanding of the mechanics of B2B lead generation, including Meta ads, cold email campaigns, funnels, and how they connect to a client's revenue

- Comfortable navigating money conversations with clients and reading specific contracts

- Ability to manage difficult client conversations with composure

- Proactive and solution-focused approach to problem-solving

- Confidence on camera and on calls

- Experience working in a startup, agency, or fast-moving environment

- Comfortable with AI tools and using them in your workflow

## What Success Looks Like

- Clients are progressing and achieving milestones

- Escalations are resolved without reaching higher management levels

- You are recognised as an exemplary Account Manager

- Upsell opportunities are identified and pursued

- Clients at risk are flagged before they ask for a refund

- Accurate and up-to-date documentation is maintained

- New tools and processes are adopted quickly

## Benefits

- Direct access to founders from day one

- Real growth path with opportunities for promotion

- Exposure to AI-led systems and tools

- Compensation that rewards output, including base salary, performance bonus, and upsell commission

- Autonomy and ownership of your portfolio, time, and client relationships

- High-performance, remote-first team operating at the cutting edge of AI-powered business building

## Skills

### Required
- Account Management
- Client Relationship Management
- B2B Lead Generation
- Marketing
- Sales
- AI Tools

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/efUe2PzG8gWH1Pc986wGQK/remote-senior-account-manager-in-london-at-ai-acquisition?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)