# Customer Onboarding Manager

**Company**: Podium
**Location**: Guatemala City
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: Q.9,000
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/podium81/jobs/6462897?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_132a2a25-01f

## Description

### Job Overview

As a Customer Onboarding Manager at Podium, you will own the first 60 days of the customer journey, ensuring a seamless implementation and successful product launch. You are responsible for driving time-to-value, coordinating integrations, leading customer trainings, and setting the foundation for long-term retention.

This is a project-management-driven, customer-facing role that requires strong organization, technical confidence, and the ability to manage multiple concurrent implementations in a fast-paced SaaS environment.

### Responsibilities

- Serve as the primary point of contact during the first 30–60 days of the client's lifecycle.

- Lead end-to-end onboarding and implementation for new Podium accounts.

- Coordinate product setup, integrations, and account configurations.

- Drive time-to-value by ensuring customers successfully launch and adopt the platform.

- Conduct tailored onboarding sessions and full-team trainings across customer locations.

- Proactively manage and resolve onboarding-related escalations.

- Maintain detailed documentation and project tracking within CRM systems.

- Partner closely with Sales and Customer Success to ensure smooth handoff after onboarding completion.

### Requirements

- Fluent English (written and spoken).

- 3–5 years of experience in Customer Onboarding, Implementation, Account Setup, Project Manager or Training/Enablement.

- Proven ability to manage multiple projects simultaneously with clear deadlines.

- Strong client-facing communication skills and executive presence.

- Experience leading virtual trainings or customer workshops.

- High attention to detail and strong organizational skills.

- Analytical mindset with comfort reviewing usage data.

- Must be available to work onsite in Guatemala City (Zone 10), Monday–Friday.

### Nice to Have

- Experience with Salesforce, Gainsight, or other customer success tools.

- Experience working with SMB customers.

- Experience coordinating integrations or technical implementations.

- Process improvement or operations mindset.

### What You Should Know

- Onsite role – Zone 10, Guatemala City.

- Monday–Friday, regular business hours.

- Success in this role is measured by:

- On-time implementations

- Product adoption within first 30–60 days

- Successful handoff to CSM

- Customer satisfaction during onboarding

### Benefits

- Competitive Salary - Starting at Q.9,000

- Law Benefits, Health and Life Insurance

- 13 paid holidays throughout the year

## Skills

### Required
- English
- Project Management
- Customer Onboarding
- Implementation
- Account Setup
- Training/Enablement
- Client-facing communication
- Executive presence
- Virtual trainings
- Customer workshops
- Organizational skills
- Analytical mindset

### Nice to have
- Salesforce
- Gainsight
- Customer success tools
- SMB customers
- Integrations
- Technical implementations
- Process improvement
- Operations mindset

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/podium81/jobs/6462897?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)