# Health Assessments Booking Advisor - Webchat

**Company**: Bupa
**Location**: Salford Quays
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: £27,210 + Performance based bonus
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/Salford-Quays/Healthcare-Consultant---Webchat_R1230753?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1325ff31-0eb

## Description

This is an exciting role working within Health Services at Bupa. You will be dealing with both new and repeat self-pay or corporate customers, selling and assisting them in booking their Health Assessment, MSK appointments, GP visits, and many more primary care products. This could be via telephone, webchat, or Teams.

You’ll help us make health happen by: · Working towards achieving a monthly revenue target and also an overall annual target · Handling inbound and outbound calls · Arranging appointments within Bupa clinics and liaising with the centres on a daily basis · Communicating with customers via telephone, email, or webchat · Working with the eligibility & contracts team to ensure corporate customers are covered · Offering upgrades and cross-selling other products

**Key Skills / Qualifications needed for this role** · Experience of working in a customer service/sales environment and demonstrating strong customer-focused skills and an ability to upsell added products. · Understanding of customer service principles and a commitment to service excellence. · PC literacy with good knowledge of Windows-based packages and the ability to combine communication and admin skills. · Strong verbal and written communication skills and the ability to deal effectively with internal and external customers of all levels. · Excellent time management skills and the ability to work quickly and accurately in a pressurised environment. · Ability to adapt to a tight, high-achieving sales team and to be responsible for both individual and team targets. · Excellent sales and negotiation skills. · Ability to remain positive and calm whilst projecting a ‘can-do’ attitude within the team/department.

**Benefits** Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

Joining Bupa in this role, you will receive the following benefits and more:

- 25 days holiday, increasing through length of service, with the option to buy or sell

- Bupa health insurance as a benefit in kind

- An enhanced pension plan and life insurance

- Annual performance-based bonus

- Onsite gyms or local discounts where no onsite gym available

- Various other benefits and online discounts

## Skills

### Required
- customer service
- sales
- communication
- time management
- negotiation

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Source: [Apply at bupa.wd3.myworkdayjobs.com](https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/Salford-Quays/Healthcare-Consultant---Webchat_R1230753?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)