# Senior Account Handler **Company**: Howden **Location**: Milton Keynes **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Finance **Industry**: Finance **Apply**: https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Milton-Keynes---The-Avebury/Senior-Account-Handler---Commercial---Schemes_R0019044-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_13021c3d-d11 ## Description We are seeking a dedicated Senior Account Handler to join our Commercial team in Milton Keynes. This outstanding opportunity involves managing new business, handling renewals, mid-term adjustments, and providing professional advice to corporate clients. You will be joining a large team of 25 who are split into smaller teams who love to collaborate, support one another, and celebrate each other's success. **Overview:** - Assist in achieving Group/Division client retention targets by providing an excellent level of service. - Liaise optimally with the Client Director/Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points. - Undertake market exercise to establish the most competitive terms available. - Acquire renewal terms and either deliver or assist in presenting to client. - Issue renewal documentation in line with contract certainty. - Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures. - Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards. - Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system. - Produce accurate and professional documentation at all times using relevant Howden templates. - Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums. - Actively cross-sell products from other Divisions. - Liaise with and assist other branches and Group Resources as necessary. **Knowledge:** - Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR. - Minimum of 5 years commercial insurance experience. - Acturis knowledge. **Skills:** - Excellent level of technical insurance skills, to be assessed by regular in-house testing. - Accuracy and attention to detail. - Ability to process work quickly and efficiently. - Ability to prioritise work and meet deadlines. - Excellent client service skills. - Excellent level of negotiation and broking skills. - Excellent oral and written communication skills. - Ability to gather and analyse information from the client. - Ability to identify and respond appropriately to an individual client's level of understanding. - Ability to persuade and influence others. **Qualifications:** - GCSE Maths and English (or equivalent). - A level (desirable). - DIP (desirable). **What do we offer in return?** A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we're looking for individuals who share the same values as us: - Our successes have all come from someone brave enough to try something new - We support each other in the small everyday moments and the bigger challenges - We are determined to make a positive difference at work and beyond ## Skills ### Required - General Insurance - CII's Code of Ethics - GDPR - Acturis - Technical Insurance Skills - Client Service Skills - Negotiation and Broking Skills - Communication Skills ### Nice to have - A level - DIP --- Source: [Apply at hyperiongrp.wd3.myworkdayjobs.com](https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Milton-Keynes---The-Avebury/Senior-Account-Handler---Commercial---Schemes_R0019044-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)