# Customer and Trading Manager - Online

**Company**: Sainsbury's Supermarkets Ltd
**Location**: London, Greater London
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: From £34,450
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400088452?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
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## Description

As a Customer and Trading Manager - Online at Sainsbury's Supermarkets Ltd, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.

You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers.

Key responsibilities include:

- Collaborating with other managers to ensure the success of the shopping experience of the overall store

- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate

- Providing brilliant customer service and coaching a team to do the same

- Delivering KPIs and other performance indicators

- Leading operations and being comfortable doing this alone in the absence of more senior management

The ideal candidate will have:

- Previous line management responsibilities in a fast-paced, operational environment

- Experience of leading a team in a customer-facing environment

- Operational leadership skills

- Demonstrated success in meeting or exceeding KPIs

- Ability to manage employee relations issues, including performance and absence management

In terms of benefits, Sainsbury's Supermarkets Ltd offers:

- A discount card providing 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat

- An annual bonus scheme based on company and individual performance

- Free food and hot drinks provided in stores

- Generous holiday entitlement, maternity and paternity leave

- Pension matching 4-7.5% of contributions

- Share scheme allowing investment at discounted rates

- Wellbeing support, including emotional support, counselling, legal and financial advice

- Colleague networks for personal development

- Cycle to Work scheme

- Special offers on gym memberships, restaurants, holidays, and more

## Skills

### Required
- customer service
- team management
- operational leadership
- performance management

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