# Technical Implementation Manager II

**Company**: ZoomInfo
**Location**: Bethesda, MD
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $55,300-$86,900 USD
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/zoominfo/jobs/8611170002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_12dac549-105

## Description

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life.

In this role, you will work on end-to-end technical implementation of ZoomInfo products, ensuring alignment with customer goals and delivering high-quality solutions. You'll troubleshoot and resolve complex issues, drawing on sound judgment and technical expertise. A key part of the role involves developing and documenting best practices for implementation and client engagement.

**Responsibilities**

- Technical Implementation: Complete the technical implementation of ZoomInfo products, providing advanced best practices and ensuring alignment with customer roles and objectives.

- Complex Issue Resolution: Troubleshoot and resolve complex problems where analysis may require reviewing a variety of factors.

- Best Practices Development: Develop and document standard best practices for implementation and client engagement, sharing insights to improve overall service quality.

- Client Interaction: Engage with clients during webinars and Q&A sessions, providing expert insights and solutions to their queries.

- Mentorship: Mentor junior team members providing guidance and sharing expertise to foster their professional growth.

- Cross-functional Collaboration: Network with senior internal and external personnel to resolve issues and provide advanced support, leveraging expertise to enhance collaboration.

- Feedback Culture: Actively support a feedback culture, offering and seeking feedback to improve team performance and client satisfaction.

- Documentation: Document complex integration processes and client requirements accurately, ensuring clarity and consistency.

**Requirements**

- Experience: 3 to 5 years of technical troubleshooting or customer onboarding in the SaaS industry.

- Technical Acumen: Advanced understanding of ZoomInfo RevOS Platforms and product solutions and good Working knowledge with CRM products.

- Certifications: Relevant certifications in CRM and Marketing Automation platforms are highly desirable.

- Problem-Solving Skills: Proven ability to troubleshoot and resolve complex technical issues independently.

- Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.

- Client Engagement: Demonstrated success working with a wide range of customers, particularly those with complex go-to-market strategies.

**Benefits**

- Incredibly strong onboarding program

- Ongoing training to help you grow

- Market leading product offering

- Comprehensive Medical, Dental, Vision

- Eligibility for Future Equity Awards

- 401k Matching (50% of the first 7% of your contribution)

- 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers

- Family forming benefits up to $20k, plus discounts on a Care.com membership

- Virgin Pulse Wellness Program

- Optional add ons such as pet insurance, legal service support, and more!

## Skills

### Required
- ZoomInfo RevOS Platforms
- CRM products
- technical troubleshooting
- customer onboarding

### Nice to have
- certifications in CRM and Marketing Automation platforms

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/zoominfo/jobs/8611170002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)