# Senior Product Engineer

**Company**: Intercom
**Location**: London, England
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/6428372?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_12d9d341-b10

## Description

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You'll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.

As an experienced engineer you will:

- Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.

- Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom's backend infrastructure.

- Ship a change to production on your first day and a feature in your first week. That 'day one' change is automatically deployed to production along with 100 other deployments (on average) each weekday.

- Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.

- Grow your team's capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.

The ideal candidate will have:

- 5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.

- Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.).

- Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users.

- Experience with Distributed systems.

We offer a range of benefits including:

- Competitive salary and equity in a fast-growing start-up.

- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.

- Regular compensation reviews - we reward great work.

- Pension scheme & match up to 4%.

- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.

- Flexible paid time off policy.

- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.

- If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too.

- MacBooks are our standard, but we also offer Windows for certain roles when needed.

## Skills

### Required
- Ruby
- AWS
- Distributed systems
- Software engineering
- SaaS product development

### Nice to have
- Python
- Javascript

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/6428372?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)