# Mid-level Desktop Support Technician

**Company**: Leidos
**Location**: Point Mugu Nawc, CA
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: $30/hour - $34/hour
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Point-Mugu-Nawc-CA/Desktop-Support-Technician_R-00195972?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_12ab48bf-dde

## Description

We are seeking a Mid-level Desktop Support Technician to join our Field Services team at a government site in Point Mugu NAWC, CA.

As a Desktop Support Technician, you will provide direct desk-side support to customers, troubleshoot and repair IT devices, and ensure timely resolution of customer tickets.

Key responsibilities include:

- Managing customer tickets according to established Service Level Requirements (SLRs)

- Troubleshooting and resolving user computer issues, including hardware and software-related concerns

- Ensuring customer-related tasks are completed within set timelines

- Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components

- Assisting other technicians in resolving complex issues

The work requires physical effort, including lifting and carrying 50 lbs., working in confined spaces, and standing or sitting for 8 hours at a time.

**Basic Qualifications:**

- US Citizen with an active DoD Secret Clearance

- HS diploma with 4+ years of prior relevant experience

- Valid DoD 8570 IAT Level II: Security+ or higher Certification

- Expertise in IT Enterprise Operations

- Excellent customer service skills

- Excellent oral and written communication skills

**Pay Details:** The hourly rate range for this position is $30/hour - $34/hour. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

**Additional Information:** The Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport, under the Service Management, Integration, and Transport (SMIT) portion of NGEN.

## Skills

### Required
- IT Enterprise Operations
- Service Level Requirements (SLRs)
- troubleshooting
- hardware and software-related concerns
- Multi-Function Devices
- printers
- Security+
- customer service

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Point-Mugu-Nawc-CA/Desktop-Support-Technician_R-00195972?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)