# Technical Customer Success Manager

**Company**: Airbnb
**Location**: United States
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $106,000-$125,000 USD
**Category**: Customer Success
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/airbnb/jobs/7792666
**Canonical**: https://yubhub.co/jobs/job_129d4c74-b82

## Description

The Technical Customer Success Manager (TCSM) for the Real Estate team will be at the intersection of technology, implementation, and customer success. They will ensure our property partners are onboarded efficiently, receive ongoing technical support, and drive measurable value through proactive engagement.

Key responsibilities include: Implementation & Onboarding - Work with the account manager during the implementation phase for new and existing real estate partners, ensuring seamless onboarding of properties. Maintenance & Support - Execute regular audits on property inventory, content, and configurations. Technical Customer Success - Act as a technical product expert and trusted advisor for assigned accounts. Cross-Functional Collaboration & Enablement - Share customer insights and feedback to inform product development and improve internal processes.

The ideal candidate will have 5+ years of B2B customer success, implementation, or technical account management experience, with strong technical aptitude and excellent written and verbal communication skills.

## Skills

### Required
- Google Suite
- Salesforce
- Asana
- Airtable
- API documentation
- REST/SOAP
- JSON
- Postman or CURL
- relational databases
- SQL queries
- structured data environments

### Nice to have
- property management systems
- real estate technology platforms
- Syndication Tools
- Yardi RentCafe
- Entrata ILS Portal
- webinars
- office hours
- scalable customer engagement programs