# Safety Operations Team Assoc. Manager

**Company**: IQVIA
**Location**: Buenos Aires
**Experience**: senior
**Job type**: full-time
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Buenos-Aires-Argentina/Associate-Manager---Safety-Operations_R1574551-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_12840d6f-b99

## Description

The Safety Operations Team Assoc. Manager is responsible for leading and overseeing local and/or regional pharmacovigilance operations, ensuring effective delivery of safety activities in accordance with applicable regulations, Sponsor requirements, project procedures, SOPs, quality standards, and agreed KPIs/SLAs.

The role provides direct leadership and oversight of assigned team members, with accountability for team performance, workload management, operational quality, compliance, capability development, and timely delivery.

**Key Responsibilities:**

- **People Management & Direct Report Oversight**: Provide day-to-day leadership, supervision, and operational oversight of assigned direct reports. Set clear expectations regarding productivity, quality, compliance, timelines, and professional behaviors.

- **Sponsor, Project & KPI Management**: Serve as a primary operational point of contact for the Sponsor, when applicable, supporting effective communication and alignment on project deliverables.

- **Pharmacovigilance Operations Oversight**: Lead and oversee safety-related operations and communication activities.

- **Mailbox Screening & Case Intake**: Oversee the monitoring of regional and global adverse-event mailboxes across applicable languages and Customer Affiliates.

- **Follow-up & Reconciliation**: Oversee follow-up correspondence with ICSR reporters to obtain additional information in accordance with Sponsor SOPs and project requirements.

- **Quality, Compliance & Inspection Readiness**: Maintain continuous oversight of quality and compliance across assigned operations.

- **Stakeholder Management & Collaboration**: Build effective working relationships with Sponsor representatives and internal and external stakeholders.

**Key Accountabilities / Performance Expectations**

- Sponsor KPI/SLA compliance

- Timeliness of safety activities and submissions

- ICSR processing quality and compliance

- Mailbox and intake timeliness

- Reconciliation completion and discrepancy management

- Team productivity and workload management

- Training and qualification compliance

- Quality-event/deviation management

- CAPA and remediation follow-up, where applicable

- Audit and inspection readiness

- Direct-report performance and development

- Sponsor satisfaction and effective stakeholder communication

- Operational risk identification and timely escalation

## Skills

### Required
- global pharmacovigilance regulations
- people leadership
- coaching
- performance management
- team-development capabilities
- operational KPIs
- quality metrics
- SLAs
- compliance
- workload
- stakeholder-management
- Sponsor-facing communication skills
- electronic safety/data management systems

### Nice to have
- Pharmacy
- Chemical
- Nursing
- third-level scientific/medical education
- global safety databases
- formal experience managing direct reports

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Buenos-Aires-Argentina/Associate-Manager---Safety-Operations_R1574551-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)