# Client Relationship Manager

**Company**: The Cigna Group
**Location**: Bloomfield, CT
**Experience**: senior
**Job type**: full-time
**Salary**: 100,000 - 166,600 USD / yearly
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Bloomfield-CT/Client-Relationship-Manager-within-Global-Workplace-Programs_26013158?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_127d48b5-555

## Description

As a Client Relationship Manager within Global Workplace Programs (GWP), you serve as a strategic partner to business and functional leaders, representing the full breadth of GWP capabilities and connecting business and workforce priorities to workplace, location, real estate, and service solutions.

You will develop a deep understanding of each client's business strategy, workforce plans, operating requirements, and emerging needs, translating them into actionable GWP strategies that deliver measurable enterprise value.

Your role is to bring these capabilities together as an integrated solution rather than requiring the business to navigate individual GWP functions.

**Key Responsibilities:**

- Develop and drive long-range workplace and space planning strategies for highly complex, cross-regional business portfolios, aligning physical environment decisions with organizational growth and workforce planning signals

- Serve as the primary strategic interface between Global Workplace Services and business leaders, translating business objectives into workplace requirements and portfolio recommendations

- Identify and resolve ambiguous, cross-functional workplace challenges by synthesizing data from space utilization systems, headcount forecasts, and business unit roadmaps

- Influence capital investment decisions and workplace program prioritization by building compelling, data-driven business cases for senior and executive stakeholders

- Establish and evolve processes that enable cross-functional teams to rapidly assess and respond to changes in business conditions, workforce distribution, or portfolio constraints

- Build and maintain strategic partnerships with Real Estate, Facilities, HR, Finance, and business unit leaders to ensure workplace solutions are integrated with broader organizational planning cycles

- Anticipate disruptions to the global workplace portfolio , including organizational restructuring, hybrid work shifts, or regional expansion , and develop contingency plans that maintain operational continuity

- Contribute to the development of Global Workplace Services organization strategy by identifying emerging trends in workplace design, space utilization, and employee experience

**Minimum Qualifications:**

- Bachelor's degree in business, real estate, architecture, planning, operations management, analytics, or a related field, or equivalent professional experience

- Experience in workplace strategy, space planning, corporate real estate, or a related field within a large-scale, global organization

- Experience developing and executing multi-year workplace and space planning strategies across complex, geographically distributed portfolios

- Experience influencing senior and executive stakeholders through data-driven workplace recommendations, scenario analyses, and written strategic communications

- Experience leading cross-functional initiatives that span real estate, facilities, HR, and finance functions (or similar functions) with measurable business outcomes

- Experience contributing to organizational strategy development and translating enterprise-level workforce trends into actionable workplace program recommendations

**Preferred Qualifications:**

- Demonstrated ability to integrate AI tools to optimize/redesign workflows

- Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

- Experience applying occupancy analytics, space utilization data, and headcount forecasting to inform portfolio planning decisions

- Experience operating as a strategic business partner in a technology company environment with rapidly evolving hybrid and distributed workforce models

- Track record of building scalable planning processes and tools that improve cross-functional alignment and accelerate decision-making across global workplace teams

The anticipated salary for this position is 100,000 - 166,600 USD per year, depending on relevant factors, including experience and geographic location.

**Benefits:**

- Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs

- 401(k)

- Company-paid life insurance

- Tuition reimbursement

- Minimum of 18 days of paid time off per year

- Paid holidays and leaves of absence

## Skills

### Required
- workplace strategy
- space planning
- corporate real estate
- data analysis
- strategic communications
- cross-functional leadership

### Nice to have
- AI tools
- occupancy analytics
- space utilization data
- headcount forecasting
- strategic business partnership

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Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Bloomfield-CT/Client-Relationship-Manager-within-Global-Workplace-Programs_26013158?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)