# Product Trainer - Associate **Company**: iCapital **Location**: Des Moines, IA **Work arrangement**: hybrid **Experience**: mid **Job type**: full-time **Salary**: $75,000 to $90,000 **Category**: Product Management **Industry**: Finance **Apply**: https://job-boards.greenhouse.io/icapitalnetwork/jobs/8908729002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_1276b44b-1ba ## Description iCapital is looking for an Associate Product Trainer to support product adoption and utilization through comprehensive education for customers, partners, and employees. The role involves collaborating with Sales Leadership, Product Management, Product Marketing, and technical subject matter experts to ensure training effectively demonstrates how software features and functionality address business needs. Responsibilities: - Coordinate and deliver structured, high-quality instructor-led onsite and virtual training sessions for customers, partners, and employees. - Develop, update, and maintain job and product-specific training modules, programs, courses, certification materials, and curricula aligned with audience needs, business priorities, product lines, and current management strategies. - Design, develop, and record product education content, including video and technical training materials, while maintaining training content within the Learning Management System (LMS). - Communicate product functionality and translate complex technical concepts into clear, understandable terms, adapting technical information and training materials to support sales efforts and varying end-user needs. - Partner with the Sales and Product Management teams to identify ongoing training needs, coordinate training schedules, and develop and deliver regularly scheduled training sessions. - Monitor and document participant progress, skill levels, and competencies through observation and assessments while identifying opportunities to improve training programs and workforce processes. - Establish evaluation methods and defined Key Performance Indicators (KPIs) to measure training effectiveness, product utilization, and end-user satisfaction following education and training. - Serve as a central point of contact for training needs and identify opportunities to enhance training programs and processes. - Support sales and marketing initiatives through travel, with the possibility of traveling up to 10% of the time. Qualifications: - 3+ years of corporate adult training experience, including proprietary software application training, instructional design for software applications, technical training, and adult learning theories and practices. - Experience working in the annuities or life insurance industry. - Strong verbal and written communication, training, presentation, and professional public-speaking skills, with experience delivering onsite and web-based training in ILT and vILT environments to individuals and groups with varying computer skills and educational levels. - Strong computer and software skills, including experience with virtual training and collaboration tools and LMS administration and maintenance. - Strong analytical and problem-solving skills, with the ability to quickly understand requirements, identify issues during software training, and develop timely solutions through education and training materials. - Strong work ethic and commitment to quality, with a disciplined, organized, and methodical approach to projects and tasks and strong attention to detail. - Able to work independently or collaboratively within a team environment. - Able to teach targeted skills and a strong commitment and drive to support participant success. - Willingness and ability to travel for business purposes up to 10%. Benefits: The base salary range for this role is $75,000 to $90,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). ## Skills ### Required - adult training - instructional design - software applications - technical training - analytical skills - problem-solving skills - communication skills - presentation skills - public speaking skills - virtual training tools - LMS administration --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/icapitalnetwork/jobs/8908729002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)