# Technical Product Marketing Manager, AI

**Company**: Freshworks
**Location**: Boston, MA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $150,000 - $180,000
**Category**: Product Management
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Freshworks/744000148522779-technical-product-marketing-manager-ai?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_124b9fe7-7b1

## Description

Freshworks is looking for a Technical Product Marketing Manager to bring the next generation of AI-powered IT service management to market. As the technical voice of Freshservice AI, you will author content that stands up to scrutiny and ensure our external narrative matches what the product genuinely does.

Responsibilities:

- Own the technical narrative for AI across Freshservice

- Author technical content that holds up under scrutiny

- Enable the technical field

- Support customer and prospect conversations directly

- Partner with Product Management and Engineering

- Represent Freshworks externally

- Track the AI landscape

Qualifications:

- 5+ years in product marketing, technical marketing, solutions engineering, or another technical customer-facing role in B2B SaaS

- Real fluency in modern AI systems

- Comfort working hands-on in product and demo environments

- Proven ability to write clearly and specifically for technical readers

- Credibility with engineers

- Excellent written and verbal communication skills

## Skills

### Required
- AI systems
- product marketing
- technical marketing
- solutions engineering
- B2B SaaS
- agent frameworks
- tool-calling
- MCP
- retrieval
- grounding
- evaluation
- quality measurement

### Nice to have
- ITSM
- IT Operations
- DevOps
- observability
- cloud
- cybersecurity
- enterprise infrastructure products
- enterprise AI adoption patterns
- governance
- security
- data-residency
- agent development
- evaluation frameworks
- automation
- workflow platforms

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Freshworks/744000148522779-technical-product-marketing-manager-ai?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)