# Global Support Lead - Digital Services

**Company**: Lush
**Location**: ., .
**Work arrangement**: onsite
**Experience**: senior
**Job type**: Full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://lush.pinpointhq.com/en/postings/4342daa3-3c17-4990-a709-b268414d067d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_122f4704-bdf

## Description

Diversity matters at Lush, where we're building a brand representing people worldwide. We celebrate individuality and want you to join us.

As a Global Support Lead, you'll lead our Digital Products and business IT support, guiding and governing service teams globally. You'll support digital products, from commerce apps to in-store point of sale and regulatory tools.

**Key Responsibilities:**

- Service Governance & Global Operations:

- Provide governance and global standards for Service and Support teams

- Standardise systems, tools, and processes across regions

- Strengthen global reporting for deeper insights

- Lead conversations with third-party vendors

- Collaborate with leadership and global colleagues

- Leadership, Culture & People:

- Develop strong managers to tackle customer queries effectively

- Oversee the delivery of a 5-star customer experience

- Look after team wellbeing and balance business needs

- Create a strong, fair feedback culture

- Act as an advocate for organisational leadership

- Project Delivery, Innovation & Change Management:

- Lead communication and implementation plans for innovation and new product launches

- Support the expansion of local Tech Services teams

- Oversee the rollout of new tech, software, and hardware

- Design solutions for complex technical issues

- Support installations and events

**Skills, Knowledge & Expertise:**

- Proven experience leading complex support environments

- Excellent stakeholder management skills

- Strong customer service orientation and solutions-focused mindset

- Good understanding of creating accessible technical documentation

- Adaptable, calm, and confident under pressure

- Ability to produce, review, and analyse KPIs and business trends

- Proven track record of building quality relationships with internal customers

**Benefits:**

- 25 days holiday plus bank holidays

- 6 months of full pay for parental leave

- Enhanced paternity leave

- Bonus scheme

- Day off for weekday birthdays

- Holiday purchase scheme

- 50% discount on Lush products and spa treatments

- Cycle to work scheme

- Discounted rail and bus season tickets

- Employee assistance programme

- Wellbeing & mindfulness sessions

- Access to employee-led Community Networks

## Skills

### Required
- stakeholder management
- customer service
- problem-solving
- communication
- leadership
- change management

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Source: [Apply at lush.pinpointhq.com](https://lush.pinpointhq.com/en/postings/4342daa3-3c17-4990-a709-b268414d067d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)