# Systems Engineer

**Company**: Salesforce
**Location**: Dallas, Texas
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Texas---Dallas/Systems-Engineering-Senior-Associate_JR366272?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_11f59d1a-ecd

## Description

Salesforce is seeking a Systems Engineer to administer and manage Finance systems & applications that support mission-critical business processes. The successful candidate will be the primary process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams.

**Responsibilities**

- Daily activities will include enterprise application support, resolving technical and functional system issues, performing trend analysis, and identifying enhancements to reduce support requests.

- Collaborate with development teams to implement new and enhanced functionality.

- Own day-to-day administration, configuration, and optimization of Salesforce.

- Manage users, roles, profiles, permission sets, sharing rules, queues, groups, and security settings.

- Maintain data quality, integrity, and overall platform health.

- Manage Salesforce releases, upgrades, and new platform capabilities.

**AI Automation & Workflow**

- Demonstrate experience through AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.

- Identify opportunities to automate manual business processes and improve operational efficiency.

- Monitor existing automations and troubleshoot failures or performance issues.

**Data Management & Integration**

- Support data migrations, imports, exports, cleansing, deduplication, and data quality initiatives.

- Work with integration teams to support Salesforce integrations with ERP, marketing, middleware, and other enterprise applications.

**Reporting & Analytics**

- Develop and maintain reports, dashboards, KPIs, and management reporting.

- Partner with business teams to improve visibility into sales, service, pipeline, and operational performance.

**Security & Governance**

- Own Salesforce security and access-control models.

- Establish governance standards for configuration, development, deployment, and change management.

**Production Support & Troubleshooting**

- Provide Level 2/3 support for Salesforce issues.

- Analyze and resolve complex configuration, automation, data, security, and integration issues.

**Release & Change Management**

- Manage end-to-end lifecycle for configuration management, from requirements through testing and deployment.

- Coordinate with developers, QA, integration teams, and business stakeholders for major changes.

**Requirements**

- 4+ years of Salesforce platform-specific implementation or support experience in an Enterprise IT environment.

- Expert knowledge of Salesforce and/or other platform native functionality including Agentforce.

- Certifications Required: Salesforce Advanced Administrator, Salesforce Platform App Builder, Salesforce Certified Agentforce Specialist.

**Benefits**

- Time off programs

- Medical, dental, vision

- Mental health support

- Paid parental leave

- Life and disability insurance

- 401(k)

- Employee stock purchasing program

## Skills

### Required
- Salesforce
- Agentforce
- Force.com
- Apex
- Lightning Web Components

### Nice to have
- Salesforce Development

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Texas---Dallas/Systems-Engineering-Senior-Associate_JR366272?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)