# 1er(e) de réception

**Company**: Accor
**Location**: Mont Saint-Michel, Normandy
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000147946279-1er-e-de-reception?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/1er-e-de-r-ception-11efe711-4a3/

## Description

We are seeking a highly skilled Receptionist to join our team at the Mercure hotel, located at the foot of Mont Saint-Michel, a UNESCO World Heritage Site.

As a key member of our reception team, you will be responsible for ensuring that our guests receive an exceptional welcome and high-quality service throughout their stay.

Your main responsibilities will include:

- Managing reservations and planning

- Handling guest check-ins, departures, and billing

- Providing excellent customer service and resolving any issues that may arise

- Collaborating closely with the Accommodation Manager

- Leading and managing the reception team

- Developing additional sales, such as food and beverages

- Responding to emails, phone calls, and messages in a professional and timely manner

In terms of reservations, you will be responsible for:

- Responding to reservation requests via email or phone

- Proposing tailored stays to meet our guests' needs

- Utilising computer software, including Windows, Office, Opera Cloud, and Resaweb

- Optimising our reservation planning to align with our pricing strategy

- Following up on options and contacting clients and partners as needed

- Managing group reservations and rooming lists

- Performing various administrative tasks, such as managing deposits and updating databases

We are looking for someone with:

- Excellent communication and interpersonal skills

- Strong organisational abilities

- Previous experience in a reception role

- Fluency in English, with a second language being an asset

- A warm and welcoming demeanour

This role offers the opportunity to work in an exceptional environment, with a beautiful setting and a chance to develop your skills and career.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- English
- organisational skills
- customer service

### Nice to have
- second language

---

Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000147946279-1er-e-de-reception?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)