# Client Services Associate

**Company**: TransPerfect
**Location**: Brazil-Sao Paulo
**Job type**: full-time
**Category**: Customer Service

**Apply**: https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/Brazil-Sao-Paulo/Client-Services-Associate_R2025-243275?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_11d6f94f-93c

## Description

We are seeking a Client Services Associate to join our team in Lisbon. As a Client Services Associate, you will serve as the first level of support to existing clients, managing and coordinating the completion of all language projects.

**Responsibilities:**

- Respond to client requests for new project initiatives through our centralized technology

- Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests

- Initiate all project-related work by providing detailed budget, schedule, and instructions to the project team

- Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team

- Take a proactive role in learning about clients' industry, business needs, and company culture, educating the project team, and providing a high level of service

- Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high-quality deliverables

- Serve as the central point of contact for and liaison between external client contact and internal production staff

- Set and fulfill client expectations

- Comply with all ISO regulations, processes, and procedures

- Potentially troubleshoot problem projects

- Understand and abide by individual project instructions and effectively communicate to the production team

- Investigate client complaints where applicable

- Discuss issues with clients and production staff and creatively problem-solve to alleviate issues

- Complete all other tasks as assigned by a manager

**Job Requirements:**

- Minimum Bachelor's degree or its equivalent

- Experience in customer service

- Excellent problem-solving and analytical skills

- Effective time management and ability to multi-task in a fast-paced environment

- Excellent written and verbal communication skills in English

- Ability to work well with people from a variety of different backgrounds and cultures, work independently, and as part of a team

- Experience coordinating projects and assignment of resources a plus

- Strong MS Office/computer skills

## Skills

### Required
- customer service
- problem-solving
- analytical skills
- time management
- multi-tasking
- written and verbal communication
- MS Office

### Nice to have
- project coordination
- resource assignment

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Source: [Apply at transperfect.wd5.myworkdayjobs.com](https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/Brazil-Sao-Paulo/Client-Services-Associate_R2025-243275?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)