# Technical Solutions Specialist- FTC

**Company**: xAI
**Location**: Dublin, IE
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q120599684

**Apply**: https://job-boards.greenhouse.io/xai/jobs/5182478007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_11c1b502-92e

## Description

## Job Overview

We are seeking a Technical Solutions Specialist to join our Ad Technical Solutions team in Dublin. You will provide technical support to advertisers and our sales organisation, ensuring high-quality technical expertise for X Ads and Analytics.

## Responsibilities

As a Technical Solutions Specialist, you will be a critical bridge between advertisers, sales, and engineering. Your work directly contributes to revenue growth and product improvement.

Key responsibilities include:

- Deliver prompt, clear, and high-quality technical support to advertisers and internal sales stakeholders via our internal systems

- Troubleshoot complex ad setup, tracking, and performance issues across the full suite of X Ads products

- Partner closely with Engineering, Product, Sales, and Operations teams to resolve issues and drive cross-functional initiatives

- Identify recurring issues and proactively propose solutions, new tooling, improved processes, and automation opportunities

- Create clear, helpful documentation, FAQs, and support content to scale the team’s impact

- Monitor support metrics, campaign performance data, and trends to continuously improve quality, efficiency, and advertiser experience

- Manage multiple initiatives and projects effectively, delivering measurable results against tight deadlines

- Relay technical campaign insights and performance data to Sales partners in a clear, business-friendly manner

## Basic Qualifications

- Bachelor’s degree (BS/BA) or equivalent experience

- 4+ years of relevant experience in technical support, solutions engineering, ad operations, or a similar client-facing technical role

- Strong analytical skills with proven proficiency in Excel, SQL, Terminal, and BigQuery (or similar)

- Experience using online advertising tracking tools (Google Tag Manager, Google Campaign Manager, Adobe Analytics, Tealium) and website pixel and /conversion tracking

- Previous experience in the advertising technology (AdTech) or social media ecosystem

- Experience working directly with Engineering, Sales and Product teams on digital advertising products

- Demonstrated ability to manage multiple high-priority projects and stakeholders simultaneously in a dynamic environment

- Excellent written and verbal communication skills, you can translate complex technical concepts for both technical and non-technical audiences

- Ability to work 5 days per week from our Dublin office

## Preferred Skills and Experience

- Technically strong, customer-obsessed problem solver who thrives in a fast-paced, ambiguous environment

- Deep analytical capability with excellent communication skills and a genuine passion for helping the business succeed

## Skills

### Required
- Excel
- SQL
- Terminal
- BigQuery
- Google Tag Manager
- Google Campaign Manager
- Adobe Analytics
- Tealium

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/xai/jobs/5182478007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)