# Player Engagement Agent (NON-VOICE and GAMING)

**Company**: Keywords Studios
**Location**: Bacolod City
**Work arrangement**: onsite
**Job type**: full-time
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q64141679

**Apply**: https://apply.workable.com/j/9AD2495795?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_119c5549-15f

## Description

We are seeking a Player Engagement Agent to join our team in Bacolod, Philippines. As a Player Engagement Agent, you will serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers.

Responsibilities:

- Deliver excellent customer support to players

- Investigate and resolve player inquiries promptly through ticketing, email, or chat

- Assist internal teams with project-related requests, ensuring smooth collaboration

- Gather and deliver player feedback according to established procedures

- Provide translations when required to ensure seamless communication

- Maintain accurate and detailed reports to keep processes streamlined

- Ensure prompt escalation of issues following established procedures

- Contribute to smoother support processes with personalized macros and knowledge base

- Participate in valuable training sessions to enhance your skills and knowledge

- Manage your time effectively and responsibly to meet players' needs

- Master the gameplay knowledge of our products to serve players better

- Familiarity with Helpshift/Zendesk or other CRM tools for seamless support

- Knowledge of macros customization for streamlined responses

- Experience with MS Office or Google Suite apps for documentation

Requirements:

- Mastery in C1-C2 level language proficiency, with English at B2 level or higher

- Excellent communication skills for effective player support

- Flexibility to adapt to various situations and player needs

- Accountability and reliability in handling player inquiries and issues

- Proactivity in identifying and addressing player concerns proactively

- Proficiency in navigating knowledge bases for efficient support

- Basic troubleshooting skills to assist players with technical challenges

- Availability for full-time work, including weekends and holidays, and on different time zones as needed

Benefits:

- Non-taxable Allowances

- HMO and Life Insurance

- Paid Time Offs

- Annual Wellness Subsidy

## Skills

### Required
- Communication
- Analytics
- Leadership
- Business
- CRM tools
- MS Office
- Google Suite

### Nice to have
- Previous Customer Service experience
- Supporting a live chat environment
- Knowledge of community platforms or ticketing tools
- Passion for video games

---

Source: [Apply at apply.workable.com](https://apply.workable.com/j/9AD2495795?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)