# Operations Support FM

**Company**: Sodexo
**Location**: Perth, WA
**Work arrangement**: remote
**Job type**: full-time
**Category**: Facilities & Maintenance

**Apply**: https://jobs.smartrecruiters.com/Sodexo/744000161021059-operations-support-fm?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/operations-support-fm-11971316-a4a/

## Description

We are seeking an experienced Operations Support FM to join our team in Perth, WA. As an Operations Support FM, you will play a critical role in supporting the delivery of client services in line with contractual requirements.

Responsibilities:

- Support management of the day-to-day operations of the Facilities Maintenance business unit

- Promote a customer-centric culture across the Facilities Maintenance Team in alignment with Sodexo Values

- Support the initiation and development of processes and operating procedures to enhance the Facilities Maintenance business unit service delivery

- Support alignment and compliance to internal Sodexo and external client processes and procedures to support conformance to contractual management plans

- Support continuous improvement of processes and operating procedures to increase efficiency, simplify work practices, leverage IT system capabilities, and maintain industry best practice

- Act as a subject matter expert on policies, procedures, and service level agreements

- Work closely with other business streams of the Facilities Maintenance, Village Services, and Service Centre to provide a synergized, efficient service to the client and optimize shared processes

- Provide direct support to the Facilities Maintenance Leadership Team for all operational and project tasks

- Assist with data collection, data analysis, and presentation preparation of high-level presentations and reports

- Prioritize and coordinate departmental projects and initiatives

- Assist with the resolution of escalated issues, taking ownership and ensuring outcome

- Develop and maintain strong rapport with staff and managers at all levels

- Human resource management and recruitment for the Facilities Maintenance management team

- Administer performance reviews, development plans, and performance progress

- Support upskilling and training of operational Leaders in line with enhanced processes and procedures

- Maintain team SharePoint folder system, archiving, and document control and management

- Maintain and support management of business unit Action Trackers and Performance Progress Reports

- Manage and coordinate development workshops, business unit meetings, client partnership meetings, and events

- Assist with travel arrangements for the Facilities Maintenance Senior Leadership Team

- Assist the Facilities Maintenance site operations as required

- Management and maintenance of the Regional Facilities Maintenance Senior Leadership roster

- Management of the Facilities Maintenance Manager calendar and diary

- Management and maintenance of the Facilities Maintenance regional roster/s

- Assist with managing the team of Facilities Maintenance management staff to achieve quality and performance targets

- Ensure that customers and clients receive consistent and friendly service

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## Skills

### Required
- administration management
- office management
- Microsoft suite
- word processing
- computing skills
- organized
- attention to detail
- building maintenance
- Facilities Administration
- contractor management systems
- lean transformational strategies
- continuous improvement

### Nice to have
- Previous Experience in building maintenance or Facilities Administration
- Experience with contractor management systems
- Knowledge of lean transformational strategies to drive continuous improvement
- Perform well under pressure
- high level of Attention to detail
- Computer proficiency in Microsoft Office including Excel
- Strong organization skills
- Excellent communication skills

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Sodexo/744000161021059-operations-support-fm?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)