# Manager, Customer Success

**Company**: Asana
**Location**: Chicago
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $214,000 - 252,000
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/asana/jobs/8279133?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_118ce195-231

## Description

Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration.

As a Manager, Customer Success (L7), you will lead our Enterprise Accounts team, taking ownership of the health, growth, and strategic value delivery of our most critical enterprise customer relationships.

### What you’ll achieve

- People Leadership & Coaching: Coach, mentor, and develop a high-performing team of Enterprise CSMs through regular 1:1s, performance reviews, and career development planning while defining goals, KPIs, and success metrics.

- Executive Relationship Advisory: Build and nurture executive-level relationships with enterprise customers, serving as an escalation point, strategic advisor, and leader for executive business reviews.

- Program & Operational Scaling: Design and launch scalable programs and operational frameworks to improve customer health, drive product adoption and AI consumption, and optimize retention across the enterprise portfolio.

- Portfolio Risk & Opportunity Management: Identify, track, and mitigate churn risk while systematically surfacing and converting expansion opportunities.

- Cross-Functional Voice of Customer: Partner closely with Sales on account strategy and collaborate with Product to capture product gaps, synthesize customer feedback, and influence the product roadmap.

### About you

- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

- 7+ years of experience in Customer Success or Account Management within Enterprise SaaS, with at least 2–3 years in a direct people leadership or team management role.

- Proven track record managing complex, high-value enterprise accounts, with experience in the AI or ML space strongly preferred.

- Operationally minded leader capable of building, executing, and iterating on programs, playbooks, and processes at scale.

- Commanding executive presence with comfort navigating C-suite relationships on behalf of your team and the organization.

- Strong analytical mindset with experience owning and reporting against key SaaS metrics, including GRR, NRR, and adoption KPIs.

- Exceptional cross-functional communicator skilled at partnering across Sales, Product, and Enablement teams.

### What we’ll offer

- The estimated OTE range is between $214,000 - 252,000.

- Comprehensive compensation package, including equity, sales incentive pay, and benefits.

- Mental health, wellness & fitness benefits

- Career coaching & support

- Inclusive family building benefits

- Long-term savings or retirement plans

- In-office culinary options to cater to your dietary preferences

## Skills

### Required
- AI
- SaaS
- Customer Success
- Account Management
- Leadership
- Analytical mindset

### Nice to have
- ML

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/asana/jobs/8279133?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)