# Technical Account Manager, Observe

**Company**: Snowflake
**Location**: New York, NY
**Experience**: senior
**Job type**: Full time
**Salary**: $148K – $194.2K
**Category**: Engineering
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/snowflake/e91c99b3-175c-44bf-b30f-3adf815c2aa3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1183df61-d64

## Description

At Snowflake, we are powering the era of the agentic enterprise.

**Observe by Snowflake** is a high-growth SaaS observability platform built on the Snowflake AI Data Cloud, enabling businesses to troubleshoot modern distributed applications 10x faster.

We’re looking for a Technical Account Manager to partner with our most strategic enterprise customers and ensure they derive sustained operational value from Observe.

This is a hands-on, post-sales technical role focused on long-term platform adoption, optimization, and technical partnership.

## What You’ll Do

- Serve as the primary technical owner and trusted advisor for assigned strategic accounts

- Build deep familiarity with customer architectures, datasets, use cases, and operational goals

- Partner with SRE, DevOps, and platform teams to integrate Observe into day-to-day operational workflows

- Optimize datasets, queries, dashboards, and alerts for reliability, signal quality, performance, and cost

- Lead regular health checks, architecture reviews, and proactive improvement initiatives

- Identify new use cases and expansion opportunities aligned to customer outcomes

- Coordinate technical escalations and advocate across Support, Engineering, and Product when needed

- Provide clear technical guidance during change events, scaling initiatives, and complex operational scenarios

## What You’ll Bring

- 7+ years of experience in SRE, DevOps, platform engineering, observability engineering, or customer-facing technical advisory roles

- Strong hands-on experience operating production observability platforms

- Direct experience with leading observability solutions such as Datadog, Dynatrace, Splunk, New Relic, Grafana, Elastic (ELK), or similar platforms

- Practical experience with OpenTelemetry, including signals (logs, metrics, traces), instrumentation strategies, collectors, and telemetry pipelines

- Strong understanding of distributed systems, cloud-native architectures, and modern DevOps practices

- Experience improving operational outcomes (incident response, alert quality, troubleshooting speed, telemetry governance, or cost optimization)

- Ability to lead complex technical conversations with practitioners and engineering leadership

- Strong written communication skills for architecture summaries, optimization plans, and executive-ready updates

- A pragmatic, consultative mindset focused on solving real-world production problems

## Nice to Have

- Experience helping organizations standardize or evolve telemetry strategies using OpenTelemetry

- Experience modernizing from legacy logging or monitoring tools to modern observability platforms

- Familiarity with cloud-native services (AWS, GCP, Azure) and Kubernetes-based environments

- Experience influencing architecture or platform decisions in enterprise environments

- Exposure to incident management platforms such as PagerDuty, Opsgenie, or VictorOps

- Experience mentoring or guiding other engineers in observability best practices

## Skills

### Required
- SRE
- DevOps
- platform engineering
- observability engineering
- customer-facing technical advisory
- OpenTelemetry
- distributed systems
- cloud-native architectures
- modern DevOps practices

### Nice to have
- standardize telemetry strategies
- legacy logging or monitoring tools
- cloud-native services
- Kubernetes-based environments
- incident management platforms

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/snowflake/e91c99b3-175c-44bf-b30f-3adf815c2aa3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)