# Multilingual Customer Issue Resolution Analyst

**Company**: 3M
**Location**: Taguig, PH
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Manufacturing
**Wikidata**: https://www.wikidata.org/wiki/Q159433

**Apply**: https://3m.wd1.myworkdayjobs.com/en-US/Search/job/PH-Taguig/Multilingual-Customer-Issue-Resolution-Analyst_R01169696?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_113afffd-fa3

## Description

As a Multilingual Customer Issue Resolution Analyst with 3M Global Business Services, you'll support global B2B customers and business partners across international markets.

You'll investigate and resolve customer issues related to orders, pricing, billing, deliveries, returns, credits, disputes, and the Order-to-Cash journey.

Responsibilities:

- Own and resolve customer issues across the Order-to-Cash journey.

- Investigate concerns, identify root causes, and drive the right next steps.

- Communicate with customers in your designated language and in English.

- Work across global teams to solve issues and improve the customer experience.

- Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to make work smarter and more effective.

Requirements:

- Fluent in at least one required language and proficient in English.

- At least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.

- Communicate clearly, solve problems effectively, and keep the customer at the center.

- Detail-oriented, adaptable, curious, and willing to learn how global business works.

- ERP experience is an advantage but not required.

Benefits:

- Global B2B experience across Order-to-Cash, supply chain, logistics, finance, commercial operations, and shared services.

- Future-ready skills in problem-solving, process improvement, analytics, automation, and AI-enabled ways of working.

- A respectful, collaborative culture where teams support each other, celebrate wins, and have fun.

- Career growth with 3M, a global science company making meaningful impact.

## Skills

### Required
- Lean
- Six Sigma
- analytics
- automation
- AI-enabled tools
- Customer Service
- Customer Support
- Order Management
- Supply Chain
- Logistics
- Shared Services

### Nice to have
- ERP

---

Source: [Apply at 3m.wd1.myworkdayjobs.com](https://3m.wd1.myworkdayjobs.com/en-US/Search/job/PH-Taguig/Multilingual-Customer-Issue-Resolution-Analyst_R01169696?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)