# Engagement Delivery Director (HLS) **Company**: Salesforce **Experience**: senior **Job type**: full-time **Salary**: $143,400 - $261,500 annually **Category**: Customer Service **Industry**: Technology **Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Georgia---Remote/Engagement-Delivery-Director---HLS---Health---Life-Sciences_JR352235?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_11250fe1-3c4 ## Description We are seeking an Engagement Delivery Director (HLS) with the drive, experience, and skills to lead our most complex Professional Services engagements through to value realization for our customers. As an Engagement Delivery Director, you will be accountable for leading project execution and governance to achieve the desired value and outcomes. You will partner with executive stakeholders to develop KPIs that measure the overall return, success, and effectiveness of the initiative. Key responsibilities: - Partner with executive decision-makers and stakeholders to deliver success and help customers achieve desired business value - Partner with internal account teams to ensure alignment and leverage all necessary parties to ensure customer success - Drive engagement and/or strategy, leveraging our multi-cloud agentic platform - Drive innovation and implementation efficiency gains, leveraging AI in every phase of project execution - Partner with customers to build a strategic and delivery roadmap tailored to their business priorities - Proactively make recommendations that provide a direct P&L impact and enhance or expand the customer's ability to reach beyond their business goals - Coach and partner with customer executives - Apply strong Salesforce product, business process, methodology, and ecosystem knowledge to drive an effective program - Lead the overall program and the group of PMs under you - Effectively lead and inspire the Salesforce Professional Services team members engaged in services delivery - Identify and manage interdependencies of multiple workstreams within the managed program - Participate in the continued development of internal processes, artifacts, and methodologies to support service delivery to strategic customers - Manage planning, work-stream operations, deliverables, milestones, staffing, and financials - Have difficult data-driven customer conversations regarding budget, resources, timelines, and formally collect and communicate outcomes of those meetings Minimum requirements: - 10+ years of project management experience leading multiple workstreams and/or large enterprise-scale program management experience - 5+ years using/implementing the Salesforce platform - Outstanding and effective interpersonal skills; strong communication skills both verbal and written - A successful track record of leading large and complex programs with measurable outcomes that have positively impacted the business - Knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness - Knowledge of technical acumen to work with technical teams to develop comprehensive operational plans and address technical issues - Ability to devise a strong governance foundation and drive quantifiable and qualifiable accountability at customer and within internal teams - A strong sense of vision for the customer with a maniacal focus on executing at a speed - A proven ability to generate trust and build relationships - The ability to advise and lead teams through influence without positional authority - The ability to quickly build momentum on a program and sustain it - A significant understanding of the Salesforce platform to influence strategic and value discussions at a management level Preferred qualifications: - Industry experience in one of: Health Life Sciences: Payer, Provider or Life Sciences - Ability to rapidly build senior-level credibility with the Customer in a true partnership relationship - Ability to drive and shape the big picture while having an eye for the details - Ability to lead clients, work with other SIs, and manage internal teams from strategy to execution - Has led large and/or enterprise-wide engagements, facilitated meetings, created action plans, mentored teams of junior team members, and effectively managed client escalations - Ability to lead high-powered workshops and effectively tailor messaging based on the audience and subject matter - Demonstrated program leadership skills, with direct responsibility for managing project teams, budgets, and schedules - Demonstrated negotiation, conflict management, and leadership skills - Undergraduate degree; relevant technical or business (MBA) post-graduate degree is a plus - CRM experience is strongly preferred - PMP and SAFe Certifications are beneficial - Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary ## Skills ### Required - Salesforce - project management - leadership - communication - strategic thinking ### Nice to have - CRM - PMP - SAFe - Salesforce.com certifications --- Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Georgia---Remote/Engagement-Delivery-Director---HLS---Health---Life-Sciences_JR352235?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)