# Account Manager - Enterprise **Company**: ElevenLabs **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Category**: Sales **Industry**: Technology **Apply**: https://elevenlabs.io/pl/careers/3a25ed8a-5870-4a0e-90e4-6e5a4b2c7e04/account-manager-enterprise?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_11017114-620 ## Description You will own the full commercial relationship and customer success across a book of 25 to 50 enterprise accounts - the builders, innovators, and product teams at companies between 2,000 and 10,000 employees who are defining what AI-native experiences look, feel, and sound like. Your job is to make sure every one of them is getting real value, expanding into new products, and renewing with conviction. This is a high-impact, high-depth role. You'll manage a focused book while building the executive relationships, success plans, and expansion motions that drive meaningful outcomes at scale. If you love the challenge of going deep with complex organizations while keeping commercial momentum, this role was built for you. On the ground, you'll be in the product with customers - advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction before customers do. You're the person who connects what's working technically to what's growing commercially and partnering closely with high growth accounts to help them achieve value. Success of the customer and commercial ownership go hand in hand and are at the core of this role. You own NRR across your managed book of business, you drive cross-sell into ElevenLabs' expanding product suite, and you lead renewals end to end. The best AMs at ElevenLabs don't just retain customers, they grow with them. This role offers a competitive on target earnings (OTE) structure with a split of 70% base and 30% variable. Variable compensation is weighted 70% net revenue retention (NRR) and 30% product cross sell. Cross-sell performance counts toward NRR, so strong expansion compounds across both components. Quota is set on managed ARR, giving you clear ownership over a defined book of business. The plan includes accelerators for above target NRR performance and is designed to reward account managers who grow with their customers, not just retain them. Variable compensation is paid on a quarterly basis. ElevenLabs is an AI research and product company transforming how we interact with technology. It has expanded from voice into three main platforms: ElevenAgents, ElevenCreative, and ElevenAPI. The company offers: - Innovative culture - Growth paths - Learning & development through an annual discretionary stipend - Social travel with an annual discretionary stipend to meet up with colleagues - Annual company offsite - Co-working stipend for those not located near main hubs Requirements: - 5 to 7 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products - Specific, quantified wins at the enterprise level - Ownership of revenue outcomes end to end at the enterprise level - Ability to hold technical conversations with developers or engineering teams - Familiarity with AI concepts, API integrations, and SDKs - Experience using product data to stay ahead of accounts - Ability to present to C-suites, troubleshoot with engineering teams, and close with procurement leads Preferred skills: - Experience in the voice AI, audio AI, or conversational AI space - Experience selling or expanding into multiple products within a platform ## Skills ### Required - Account Management - Customer Success - B2B SaaS - Developer Tools - AI/ML products - Technical conversations - Product data analysis - C-suite presentations ### Nice to have - Voice AI - Audio AI - Conversational AI - Multi-product sales --- Source: [Apply at elevenlabs.io](https://elevenlabs.io/pl/careers/3a25ed8a-5870-4a0e-90e4-6e5a4b2c7e04/account-manager-enterprise?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)