# eDiscovery Senior Technical Account Manager

**Company**: Epiq
**Experience**: senior
**Job type**: full-time
**Category**: Legal
**Industry**: Legal

**Apply**: https://epiqsystems.wd503.myworkdayjobs.com/en-US/Epiq_Careers/job/AUS-Melbourne-Level-4-190-Queen-Street/Technical-Account-Manager_R0033640?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_10f185da-369

## Description

Epiq is seeking a client-focused eDiscovery Senior Technical Account Manager to act as a trusted advisor to Cloud Managed Services clients.

The successful candidate will bring experience from eDiscovery/Electronic Discovery, legal technology, information governance or litigation support combined with strong stakeholder management and consultative relationship-building skills.

**Client Relationship Management**

- Develop and maintain trusted advisor relationships with key client stakeholders.

- Act as the primary point of contact for assigned accounts, ensuring a high level of customer satisfaction.

- Understand client objectives and business drivers to identify opportunities for continuous improvement and long-term partnership growth.

- Lead regular client reviews and provide strategic recommendations aligned to business goals.

**Strategic & Technical Consultation**

- Provide consultative guidance on eDiscovery, legal technology, information governance, and data management best practices.

- Translate technical concepts into practical business solutions for both technical and non-technical audiences.

- Collaborate with internal delivery, product, engineering, and operational teams to support successful client outcomes.

- Assist clients in maximising adoption and value from Epiq's technology solutions and services.

**Stakeholder Management**

- Build strong working relationships across legal, compliance, information governance, cybersecurity, data, and IT teams.

- Partner with law firms, corporate legal departments, and business leaders to understand evolving requirements and challenges.

- Facilitate effective communication between stakeholders and technical delivery teams.

**Service Delivery & Customer Success**

- Monitor account health, customer satisfaction, and service performance.

- Coordinate the resolution of escalated technical and service-related issues.

- Support quality assurance, testing, and continuous service improvement initiatives.

- Identify opportunities to expand and optimise client use of Epiq's solutions.

**Qualifications & Experience**

- Bachelor's degree or equivalent professional experience in Information Technology, Legal Technology, Business, Information Governance, or a related field.

- Previous Administration level with Relativity acting as a troubleshooter, QA, QC, problem solver directly with clients or in-house.

- Experience within Technical Account Management, Customer Success, Professional Services, eDiscovery, Litigation Support, Legal Technology, or Information Governance.

- Experience working with corporate legal departments, law firms, compliance functions, or professional services organisations.

- Demonstrated success managing complex client relationships and multiple stakeholder groups.

- Experience supporting clients within highly regulated industries.

- Strong understanding of consultative client engagement and solution-based relationship management.

**Preferred Technical Knowledge**

- Familiarity with eDiscovery and legal technology platforms such as Nuix, Everlaw, Reveal, DISCO, Brainspace, Microsoft Purview, or similar solutions in the market.

- Understanding of the Electronic Discovery Reference Model (EDRM) and associated legal technology workflows.

- Awareness of cloud technologies and SaaS environments, including Microsoft Azure and AWS.

- Knowledge of information governance, compliance, data privacy, and regulatory considerations and other alternative legal services.

**Skills & Competencies**

- Strategic relationship management

- Stakeholder engagement and influencing skills

- Consultative problem solving

- Client service and customer success

- Commercial awareness

- Communication and presentation skills

- Project coordination and organisation

- Analytical thinking and decision making

- Collaboration and teamwork

## Skills

### Required
- Relativity
- eDiscovery
- legal technology
- information governance
- litigation support
- client relationship management
- strategic consultation

### Nice to have
- Nuix
- Everlaw
- Reveal
- DISCO
- Brainspace
- Microsoft Purview
- Azure
- AWS
- Electronic Discovery Reference Model (EDRM)

---

Source: [Apply at epiqsystems.wd503.myworkdayjobs.com](https://epiqsystems.wd503.myworkdayjobs.com/en-US/Epiq_Careers/job/AUS-Melbourne-Level-4-190-Queen-Street/Technical-Account-Manager_R0033640?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)