# Technical Support Engineer

**Company**: Razer
**Location**: Chengdu
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://razer.wd3.myworkdayjobs.com/en-US/Careers/job/Chengdu/Technical-Support-Engineer_JR2026007816?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_10e5e70f-02d

## Description

Join Razer's global mission to revolutionise the way the world games as a Technical Support Engineer. You will monitor production systems, perform technical investigations, resolve complex issues, and support partner integration activities.

**Key Responsibilities:**

- Monitor and handle alerts on Slack, AWS dashboards, and monitoring tools to ensure system health and performance.

- Provide technical support and troubleshoot application, API, and integration-related issues for internal teams and external partners.

- Support partner integration activities by providing technical troubleshooting and issue investigation for application, API, and integration-related matters.

- Perform daily technical support activities, including issue investigation, log analysis, system validation, and service monitoring.

- Utilise analytical and problem-solving skills to diagnose and resolve technical issues.

- Perform log analysis, database verification, and API validation to assist in troubleshooting and issue resolution.

- Contribute to the expansion and updating of the technical support knowledge base, troubleshooting guides, and operational documentation.

- Address and resolve application issues in a timely manner based on severity and priority.

- Manage service disruptions and communicate effectively with internal teams and external partners.

- Escalate unresolved issues to the relevant teams and provide necessary investigation findings to facilitate resolution.

- Provide support to external partners as needed.

**AI & Automation Responsibilities:**

- Utilise AI-powered tools and technologies to support troubleshooting, technical research, and operational productivity.

- Leverage AI solutions to assist in log analysis, documentation generation, knowledge discovery, and issue investigation activities.

- Contribute ideas and initiatives to improve technical support processes through AI and automation.

**Qualifications:**

- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.

- At least 2+ years of experience in Technical Support, Application Support, Software Support, or a related role.

- Good communication and interpersonal skills, proficient in both written and spoken English and Mandarin.

- Familiarity with software development technologies and concepts, including .NET Framework, .NET Core (ASP.NET Core MVC), Entity Framework Core/LINQ, JavaScript, and CSS.

- Excellent analytical and problem-solving abilities.

- Familiarity with API technologies, including Web API and RESTful services.

- Basic understanding of AWS services, including CloudWatch, Lambda, SQS, RDS, ElastiCache, SES, and ECS.

- Familiarity with database structures and SQL queries, including Microsoft SQL Server and MySQL.

## Skills

### Required
- Analytical problem-solving
- Technical support
- Software development
- .NET Framework
- .NET Core
- JavaScript
- CSS
- API technologies
- AWS services
- Database structures
- SQL queries

### Nice to have
- AI-assisted productivity tools
- Copilots
- Chatbots
- Intelligent support platforms

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Source: [Apply at razer.wd3.myworkdayjobs.com](https://razer.wd3.myworkdayjobs.com/en-US/Careers/job/Chengdu/Technical-Support-Engineer_JR2026007816?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)