# Private Enquiry Manager

**Company**: Priorygroup
**Location**: Knaphill, Surrey
**Work arrangement**: onsite
**Job type**: Full-time
**Salary**: £26,300 per annum
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://jobs.priorygroup.com/en/postings/adfe1d96-7e60-403e-a8b8-7cc05fe8d60a?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_10d96c19-23d

## Description

Priory Hospital Woking has an opportunity for a Private Enquiry Manager to join their team.

The hospital, located in Knaphill, Surrey, provides mental health and addiction rehab services, including inpatient and outpatient treatment for various conditions.

### Key Responsibilities

As a Private Enquiry Manager, you will be part of a dedicated team ensuring the smooth operation of the hospital and supporting patient wellbeing. Your role involves managing private enquiries and referrals, driving continuous improvement in referral management and customer service, and monitoring performance against agreed standards.

### Skills, Knowledge & Expertise

#### Essential Skills:

- Excellent verbal and written communication skills

- Strong attention to detail

- Excellent customer service skills and professional telephone manner

- Ability to identify and understand client needs through effective questioning

- Positive, organised, and self-motivated approach

- Strong computer skills with accurate information capture

- Minimum of 1 year's experience in a customer-facing role

- Driven and decisive, with a strong customer-first approach

#### Beneficial Experience:

- Previous experience within a healthcare environment

### Benefits

Priory offers various benefits, including:

- Birthday holiday as an extra day's annual leave

- Enhanced maternity pay

- Contributory pension scheme

- Flexible benefits, such as reduced rates and access to schemes like gym membership, IT technology, and Healthcare Cash Plan

- Access to development opportunities

- Sponsorship of professional qualifications through the Individual Professional Development (IPD) panel

- Leadership and management development

- Long service award

- Refer-a-friend bonuses

## Skills

### Required
- Excellent verbal and written communication skills
- Strong attention to detail
- Excellent customer service skills
- Ability to identify and understand client needs
- Positive, organised, and self-motivated approach
- Strong computer skills
- Minimum of 1 year's experience in a customer-facing role

### Nice to have
- Previous experience within a healthcare environment

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Source: [Apply at jobs.priorygroup.com](https://jobs.priorygroup.com/en/postings/adfe1d96-7e60-403e-a8b8-7cc05fe8d60a?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)