# Care Management Associate

**Company**: Aetna, a CVS Health Company
**Job type**: full-time
**Salary**: $18.50 - $42.35 per hour
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/Care-Management-Associate--Service-Operations_R1066539?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/care-management-associate-10d75d5e-1ad/

## Description

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

The Engagement Outreach Hub Care Management Associate supports comprehensive coordination of healthcare services through telephonic outreach to and enrollment of eligible members.

**Responsibilities**

- Provide support services to team members by answering telephone calls, taking messages, researching information and assisting in solving problems.

- Adhere to Compliance with policies and procedure/regulatory standards.

- Maintain accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements.

- Protect the confidentiality of member information and adhere to company policies regarding confidentiality.

- Demonstrate ability to meet daily metrics with speed, accuracy and a positive attitude.

- Effective communication, telephonic and organization skills with ability to be agile, managing multiple priorities at one time, and adapting to change with enthusiasm.

- Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members.

- Complete documentation of each member call in the electronic record, thoroughly completing required actions with a high level of detail to ensure compliance requirements are met with efficiency.

- Work independently and competently, meeting deliverables and deadlines while demonstrating an outgoing, enthusiastic and caring presence telephonically.

- Ability to effectively participate in a multi-disciplinary team including internal and external participants.

**Requirements**

- High School diploma, G.E.D or equivalent.

- Bilingual (Spanish) preferred.

**Benefits**

- Comprehensive benefits package including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

**Pay Range**

- $18.50 - $42.35 per hour

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Microsoft Word
- Outlook
- Excel
- data entry
- documentation
- customer service
- telephonic communication
- organization

### Nice to have
- 4 years' experience in healthcare field
- medical office experience
- hospital setting experience
- medical billing/coding experience
- basic medical terminology
- concepts used in care management
- flexibility to work occasional nights and weekends
- Spanish

---

Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/Care-Management-Associate--Service-Operations_R1066539?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)