# Technical Support Coordinator

**Company**: CVS Health
**Location**: Waverly, NY
**Experience**: entry
**Job type**: full-time
**Salary**: $17.00 - $25.65
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/NY---Waverly/Shipping-Group-Lead--2nd-Shift_R1090838?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1080dd28-ccf

## Description

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, hold themselves accountable and prioritize safety and quality in everything they do.

**Position Summary** Contributes support for departments and department supervisors. Coordinates department activities, workflow, and resources to achieve daily goals. Maintains accuracy and performance standards and ensures compliance with safe work practices.

**Primary Job Duties & Responsibilities**

- Conducts routine technical support tasks for the warehouse area under general supervision and communicates deviations from expected outcomes to internal team.

- Gathers feedback from employees across the company to ensure the technical support function is responsive to business needs.

- Communicates with supervisors to determine departmental staffing needs and assignments.

- Maintains metrics for the distribution department to monitor transactions at all levels of service.

- Collects data from the distribution department on key performance indicators to measure against expected outcomes.

- Monitors the day-to-day operations and performance of the distribution department; applies LEAN principles to execute operations efficiently.

- Operates forklifts and material handling equipment for the distribution warehouse and educates staff on safety protocols.

- Defines the distribution strategy to the department's teams and provides the roadmap for a smooth operation.

- Organizes workloads and educational resources for the distribution team to ensure operations stay on schedule.

**Education**

- High school diploma or equivalent required.

**Prior Relevant Work Experience**

- 0-1 year

**Essential Qualifications**

- Basic awareness of problem-solving and decision-making skills

**Anticipated Weekly Hours** 40

**Time Type** Full-time

**Pay Range** $17.00 - $25.65

**Benefits** This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

## Skills

### Required
- problem-solving
- decision-making
- LEAN principles
- forklift operation

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/NY---Waverly/Shipping-Group-Lead--2nd-Shift_R1090838?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)