# Solutions Architect, Observe **Company**: Snowflake **Location**: US, Remote **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Salary**: $160K - $210K **Category**: Engineering **Industry**: Technology **Apply**: https://jobs.ashbyhq.com/snowflake/7e7eb6a8-fc30-46dd-b9d7-c881447b04c9?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_107e7a17-96f ## Description At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. Snowflake's Observe business unit delivers AI-powered observability at enterprise scale, unifying logs, metrics, and traces across petabytes of telemetry data into a single, trusted, Snowflake-native platform. As a Solutions Architect, you will be the architectural foundation of the Observe post-sales practice. You will bring deep platform and observability domain expertise to design durable, scalable architectures, ensuring every enterprise implementation starts with a sound technical foundation. **Responsibilities:** - Take an active role in technical discovery on SA-attached engagements, working in tandem with the Implementation Engineer to assess existing telemetry, infrastructure, data volumes, tooling landscape, and operational requirements - Design end-to-end observability architectures on Observe, covering telemetry ingestion, pipeline topology, data modeling, enrichment and normalization strategies, alerting design, and long-term retention - Define the implementation approach and architecture blueprint that Implementation Engineering teams execute against - Validate that proposed configurations, pipelines, and data models will meet production-scale requirements before execution begins - Advise customers on OpenTelemetry adoption strategies - Have an active role in the architecture and planning phases of enterprise engagements, working in tandem with the IE from kickoff through handoff to dedicated IE team(s) - Produce clear, high-quality handoff artifacts (e.g. reference architectures, design decision records, implementation plans, and configuration standards) - Remain available to Implementation teams during execution for architectural blockers, scope changes, or decisions requiring architectural judgment - Conduct formal go-live architecture reviews to validate that the implemented solution matches the designed architecture and is production-ready - Design the target architecture and phased cutover strategy for complex migrations from existing observability platforms (e.g., Splunk, ELK, Datadog, Dynatrace, New Relic) onto Observe, minimizing disruption to production operations - Identify architectural gaps, data quality risks, and technical debt in existing environments; design clean, scalable replacements where appropriate - Partner with the Director of Implementation Engineering to develop and own internal reference architectures, design documents, runbooks, and implementation standards - Build and maintain field demo infrastructure , realistic, production-grade environments that pre-sales and IE teams use to show customers what a well-architected Observe deployment looks like - Capture reusable patterns from field engagements and translate them into assets the broader IE team can apply consistently - Serve as a technical authority on complex or novel customer scenarios - Act as a force multiplier for the IE team; set the technical example, structure, and tone on an engagement, and mentor and level up junior Implementation Engineers rather than taking over their work - Contribute beyond core Observe architecture where the engagement calls for it; integration with adjacent solutions and technologies, process (re-)engineering, and AI refactoring - Contribute field insights back to Product and Engineering to influence the platform roadmap **Requirements:** - 8+ years in customer-facing technical roles; Solutions Architect, Staff/Principal engineer, observability engineer, or SRE; with a demonstrated shift from hands-on execution to architecture-level thinking - Deep expertise in observability platforms and telemetry systems at scale, including data modeling tradeoffs across logs, metrics, and traces - Strong hands-on experience with OpenTelemetry: instrumentation strategies, collector configuration, exporters, and multi-signal pipeline design - Proven ability to design or lead migrations from commercial observability platforms (Splunk, ELK, Datadog, New Relic, Dynatrace) to modern alternatives - Experience assessing complex enterprise environments and producing architectural designs that are durable, scalable, and practical to implement - Solid understanding of cloud platforms (AWS, GCP, Azure), containerized workloads, and Kubernetes-based environments - Strong communication skills; credible with both hands-on engineering teams and senior technical leadership - Experience producing high-quality technical documentation: architecture diagrams, design decision records, runbooks, implementation plans - Exposure to AI-assisted observability or AIOps **Nice to Have:** - Background in SRE, platform engineering, or DevOps with firsthand experience operating production observability at scale - Experience authoring internal standards, reference architectures, and enablement content for post-sales or pre-sales teams - Experience building or maintaining demo or lab environments for internal field teams - Familiarity with Kubernetes-native observability patterns and cloud-native monitoring tooling - Experience working in or alongside professional services organizations - Experience working directly with Observe. **Key Performance Indicators:** - Time-to-first-value for new Observe customers - Customer satisfaction scores (post-engagement NPS/CSAT) - On-time and on-scope delivery rate - Escalation rate and time to resolution - Observe consumption growth attributable to successful implementations ## Skills ### Required - observability platforms - OpenTelemetry - cloud platforms - Kubernetes - communication skills - technical documentation ### Nice to have - SRE - platform engineering - DevOps - Kubernetes-native observability patterns - cloud-native monitoring tooling --- Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/snowflake/7e7eb6a8-fc30-46dd-b9d7-c881447b04c9?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)