# Production Support Engineer

**Company**: Equity IT
**Location**: New York, New York, United States of America
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: $100,000 to $175,000
**Category**: IT
**Industry**: Finance

**Apply**: https://mlp.eightfold.ai/careers/job/755943534669?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_107cbb3f-b6c

## Description

The Production Support Engineer role is a hands-on, business-facing position that requires understanding how applications support the business, investigating functional and data-related issues, and communicating clearly with users under pressure.

The Core Technology Production Support team supports a suite of business-critical financial applications used by Middle Office, Operations, Treasury, and Trading. These platforms are central to the firm's PnL, risk, cash, trade processing, and regulatory reporting workflows.

Principal Responsibilities:

- End to end ownership of the production environment

- Infrastructure management

- Release planning and deployment

- Incident and problem management, including root cause analysis

- Capacity Planning / BCP Testing

- Build strong relationships with development and end-users/clients

- Foster the DevOps culture

- Focus on client service and delivery

- Become the go-to person for your area of responsibility

- Build subject matter expertise

- Create and maintain high quality documentation and runbooks

- Cross train other Support team members

Qualifications/Skills Required:

- Bachelor’s degree in Computer Science, Electrical Engineering, or a related field.

- Minimum 2+ years’ experience supporting an enterprise environment

- Must have previous experience supporting business facing applications

- Strong scripting skills in one of the following: Python (preferred), PowerShell, Perl, etc.

- Excellent SQL skills and knowledge of various database systems

- Must be able to run and understand complex queries

- Ability to support both Windows and Unix/Linux environments

Preferred Skills:

- Experience working in a trading environment

- Exposure to the following:

- CI/CD (Jenkins/Octopus/Artifactory)

- Metrics/KPIs (Datadog/Influx/Tableau)

- Kafka

- Kubernetes

- AI (MCP/Agents)

The estimated base salary range for this position is $100,000 to $175,000, which is specific to New York and may change in the future.

## Skills

### Required
- Python
- PowerShell
- Perl
- SQL
- Windows
- Unix/Linux

### Nice to have
- CI/CD
- Metrics/KPIs
- Kafka
- Kubernetes
- AI

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Source: [Apply at mlp.eightfold.ai](https://mlp.eightfold.ai/careers/job/755943534669?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)