# Partner Support Analyst

**Company**: Salesforce
**Location**: Indianapolis, Indiana
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Finance
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Indiana---Indianapolis/Partner-Support-Analyst_JR364303?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_106790a5-dd5

## Description

The Partner Support Operations Analysts function as our Partner Operations subject matter experts and are fully cross trained on our technical, licensing, and Order Management and Provisioning processes.

Responsibilities:

- Route case ownership and manage timeliness of cases being assigned and processed through the daily case triage process

- Drive data quality and accuracy on support cases by managing GAA and FA fill rates

- Manage and resolve business problems within SLA for external partners/customers within assigned territory on cases received via the Partner Community

- Manage and apply support communications templates for consistency in messaging to partners/customers

- Build and manage reporting, analytics, and dashboards around the partner support experience

- Act as the subject matter experts for questions around process, policy, and applications for internal customers

- Share best practices with team members to enhance the quality and efficiency of the support process

- Build out and manage knowledge articles to provide self-service support for internal and external customers

- Contribute ideas and innovations to improve upon existing systems, work processes and procedures

- Establish strong relationships acting as liaison with Sales, Renewals, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal business partners as appropriate

- Manage quality assurance initiatives related to order management and support work

- Support audit and compliance readiness, including participation in testing cycles that ensure financial controls remain intact.

Requirements:

- 3–5 years of experience in Revenue Operations, Deal Operations, Business Operations, Order Management/Support, or a related analytical/systems role , ideally in a SaaS or technology company

- Salesforce application/platform experience (Sales Cloud and Service Cloud) or familiarity with similar enterprise platforms

- Strong project management instincts: comfortable scoping work, tracking competing priorities, and driving cross-functional decisions to closure

- Analytical and detail-oriented , able to work through complex business logic, data mappings, and system requirements with precision

- Clear communicator who can translate technical and operational complexity into plain language for diverse audiences

- Collaborative team player with high emotional intelligence and the ability to build trust across a wide range of stakeholders and personality types

- Self-starter who can operate with autonomy, surface risks proactively, and work with a sense of urgency

- Inquisitive, questioning mindset with close attention to detail

- AI fluency , comfortable using AI tools (e.g., Agentforce, generative AI assistants) to streamline case resolution, reporting, and process improvement work

- Experience in channel sales, partner programs, or marketplace ecosystems is a plus

## Skills

### Required
- Salesforce
- Revenue Operations
- Deal Operations
- Business Operations
- Order Management
- Support
- Project Management
- Analytical
- Communication
- Collaboration
- AI fluency

### Nice to have
- channel sales
- partner programs
- marketplace ecosystems

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Indiana---Indianapolis/Partner-Support-Analyst_JR364303?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)