# Forward Deployed Engineer

**Company**: Workday
**Location**: Pleasanton, CA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $176,000 USD - $264,000 USD
**Category**: Engineering
**Industry**: Technology

**Apply**: https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/USA-CA-Pleasanton/Senior-Principal-Forward-Deployed-Engineer--AI-Products_JR-0111252-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/forward-deployed-engineer-10509b97-82d/

## Description

We're seeking a Forward Deployed Engineer to join our AI Products team. As a Forward Deployed Engineer, you'll work directly with some of Workday's most important early customers to deploy, configure, and improve our AI products and agents.

Your mission is to make the product better by putting it to work in a live customer environment. A successful deployment is both a win for the customer and proof that the product is improving, so making early customers successful matters just as much as hardening the agent itself.

In this role, you will:

- Lead customer discovery to understand each customer's goals and what success looks like for them

- Act as the day-to-day lead for design partners and EA customers: setting and resetting expectations, working with senior leaders across HR, Finance, and IT, and repairing relationships when a deployment hits a rough patch

- Run EA deployments end to end: implement, configure, debug, and improve the solution through rapid iteration with direct customer feedback

- Interpret customer tenant data, configuration, and unique workflows, and how the agent performs against them

- Triage every issue quickly, sorting bugs from configuration issues, product gaps, and change-management needs, prioritize them, and route each to the right owner with the right urgency

- Keep customers and internal teams updated on status, risks, and next steps

- Turn customer feedback into clear problem statements, reproduction details, and evidence that product and engineering can act on to make the agent more accurate and reliable

- Help define, measure, and assess the pre-GA stage gates and graduation scorecard for your product

- Build playbooks, configuration patterns, and known-issue guides, and hand them off to the teams that scale deployments and build documentation

- Partner closely with your product's program manager and the Workday Services lead on each customer project

- Stay engaged through early GA until your product meets its graduation criteria, and remain a point of contact for major customers and future releases afterward

**Requirements:**

- 7+ years of experience in product management, consulting, solutions engineering, implementation, or customer support within complex enterprise environments (for P4)

- 10+ years of experience in technical product management, solution architecture, forward deployed engineering, enterprise implementation, or principal-level consulting within complex enterprise SaaS ecosystems (for P5)

- Willingness and ability to travel up to 20% to customer sites as needed

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- AI
- ML
- Workday
- enterprise software
- deployment
- configuration
- troubleshooting

### Nice to have
- entrepreneurial ownership
- strategic customer relationships
- Workday business processes
- security and permissions
- tenant configuration
- integrations

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Source: [Apply at workday.wd5.myworkdayjobs.com](https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/USA-CA-Pleasanton/Senior-Principal-Forward-Deployed-Engineer--AI-Products_JR-0111252-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)