# Senior Manager, Site Reliability Engineering – Shared Services

**Company**: London Stock Exchange Group (LSEG)
**Location**: Bangalore
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Finance

**Apply**: https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/IND-BLR-Divyasree-Technopolis/Manager--Site-Reliability-Engineering_R0119019-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_104da27b-254

## Description

We are seeking an experienced technical and people leader to join our Risk Intelligence Site Reliability Engineering team as Senior Manager – Site Reliability Engineering (SRE).

This role is responsible for the reliability and performance of shared services platforms underpinning critical authentication, API, data intelligence, and data warehouse capabilities.

You will lead a high-performing SRE team, ensuring these platforms meet high availability, scalability, security, and compliance standards in line with our global Risk Intelligence offerings.

**Key Responsibilities**

**Technical Leadership & Platform Reliability**

- Own 24×7 reliability and operational excellence for Shared Services platforms (Risk Intelligence Hub, Risk Intelligence Hyper Gateway, Risk Intelligence Lakehouse), ensuring high availability, performance, and security.

- Define, implement, and continuously improve SLIs, SLOs, and error budgets aligned to business criticality and customer impact.

- Lead major incident response as Incident Commander; drive blameless post-incident reviews and ensure learnings translate into systemic improvements.

- Champion an automation-first approach across incident response, deployment, monitoring, compliance, and operational workflows.

- Partner with platform and product engineering teams to embed non-functional requirements (reliability, scalability, security, observability) early in the SDLC.

- Co-own the cloud reliability roadmap, driving standardisation of observability, alerting, ITSM, and incident communication tooling.

- Ensure disaster recovery (DR), business continuity (BCP), and resilience patterns are consistently implemented, tested, and audit-ready.

**People Leadership & Site Ownership**

- Lead, mentor, and develop a team of SRE engineers, fostering a culture of accountability, learning, and engineering excellence.

- Own performance management, career development, succession planning, and capability building for the team.

- Partner with HR and Talent teams to support workforce planning, strategic hiring, and onboarding in Bangalore.

- Promote diversity, equity, inclusion, and well-being while ensuring adherence to health and safety standards.

- Represent the Bangalore site in global SRE and Shared Services forums.

- Lead and govern vendor and partner engagements.

- Support site-level operational readiness, including BCP/DR exercises and critical event preparedness.

**Required Skills & Experience**

- 10+ years of experience in production operations, SRE, or DevOps roles, including 3+ years in a people management role.

- Proven experience operating cloud-native services on AWS at scale.

- Hands-on experience with containerization and orchestration technologies (Kubernetes, Docker).

- Expertise in CI/CD pipelines and Infrastructure as Code (Terraform, GitHub Actions, Jenkins, or similar).

- Experience with observability and incident management platforms (Datadog, BigPanda, OpenTelemetry, etc.).

- Strong analytical and problem-solving approach.

- Excellent communication and stakeholder management skills.

- Nice to have: experience supporting Snowflake platforms, including reliability, performance tuning, and cost efficiency.

**Benefits**

- Competitive compensation package, including equity, annual bonus, and a comprehensive benefits package including medical, dental and vision coverage.

## Skills

### Required
- AWS
- Kubernetes
- Docker
- Terraform
- GitHub Actions
- Jenkins
- Datadog
- BigPanda
- OpenTelemetry

### Nice to have
- Snowflake
- ITIL
- ISO 27001

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Source: [Apply at lseg.wd3.myworkdayjobs.com](https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/IND-BLR-Divyasree-Technopolis/Manager--Site-Reliability-Engineering_R0119019-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)