# Client Service Advisor **Company**: Barclays **Location**: Glasgow **Work arrangement**: hybrid **Job type**: full-time **Category**: Customer Service **Industry**: Finance **Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Glasgow-Campus/Client-Service-Executive_JR-0000072962?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_104b409d-69a ## Description We are seeking a Client Service Advisor to join our Direct Investing team. As a Client Service Advisor, you will provide high-quality support to investment customers through our telephony-based service. In this fast-paced role, you’ll navigate a varied and sometimes complex range of investment-related queries, building your knowledge and expertise while delivering clear, accurate and confident support. Your main responsibilities will include: - Providing customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner. - Collaborating with teams across the bank to align, promote, and integrate customer care initiatives. - Managing and maintaining customer records and documentation to ensure accuracy. - Participating in training and development initiatives to improve customer skills, knowledge, and services. - Identifying industry trends and developments related to customer service to implement best practice in customer care. - Executing escalation requests to the relevant team or senior management as required in a timely manner. - Executing customer service activities through various communication channels including chat, email, and phone. You will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. You will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. To be successful as a Client Service Advisor, you must have the following essential skills: - Customer service experience, with a strong focus on understanding customer needs and delivering positive outcomes. - Excellent verbal communication and active listening skills, with confidence supporting customers over the telephone. - Strong problem-solving skills, with the ability to manage varied and sometimes complex customer queries accurately. - Digital capability, with confidence navigating online platforms and supporting customers with digital services. - Ability to recognise customer vulnerability, adapt your approach to individual needs and work within regulatory and quality standards. Some other highly valued skills may include: - Previous experience within financial services, investments, banking or a similar regulated customer-service environment. - Knowledge or understanding of investment products, financial markets or investment platforms. - Previous telephony or contact-centre experience, particularly handling varied or complex customer enquiries. - Experience supporting customers through digital services and/or identifying and responding appropriately to vulnerable customers. The working pattern for this role is Monday to Friday, with working hours scheduled between 7:30am and 7:00pm. During your initial training period, you will be required to attend the office full time until you have successfully completed your training and received sign-off. Once signed off, you will move to a hybrid working model, with three days per week in the office. ## Skills ### Required - customer service - verbal communication - problem-solving - digital capability ### Nice to have - financial services - investments - banking - telephony experience --- Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Glasgow-Campus/Client-Service-Executive_JR-0000072962?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)