# Waste Management Executive

**Company**: Biffa Waste Services
**Location**: Aylesbury
**Job type**: Full-time
**Salary**: £26,852
**Category**: Customer Service
**Industry**: Other

**Apply**: https://jobs.workable.com/view/chkZhdy9ieU2xLY1gDyVTz/waste-management-executive-in-aylesbury-at-biffa-waste-services?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_104273d4-554

## Description

Waste Management Executive - Customer Service (South Oxfordshire Council Team) £26,852 salary | Aylesbury (office-based) | Full-time, 40 hours per week

About the Role Are you passionate about delivering great customer service and making a difference to the customer experience? Join Biffa as a Waste Management Executive, supporting our South Oxfordshire Council team. You’ll be a key point of contact for customers, helping to resolve enquiries, provide accurate information and ensure every interaction is handled professionally and efficiently.

Working as part of a friendly, energetic and supportive team, you’ll play an important role in maintaining high levels of customer satisfaction.

Core Responsibilities

- Deliver excellent customer service by handling customer enquiries professionally, providing clear information and ensuring a positive experience.

- Manage and resolve enquiries efficiently, taking ownership of customer issues and ensuring they are directed to the right teams where needed.

- Maintain accurate records by updating customer information and recording interactions with strong attention to detail.

- Communicate effectively with customers and colleagues to ensure enquiries are handled promptly and consistently.

- Stay calm under pressure while managing competing priorities and maintaining a positive, helpful approach.

- Work collaboratively as part of the team, supporting the smooth delivery of customer services for South Oxfordshire Council.

Essential Requirements

- A positive, customer-focused attitude with a genuine passion for delivering excellent service.

- Strong communication and interpersonal skills, with the ability to build rapport with a range of customers.

- Excellent attention to detail and the ability to maintain accurate records.

- A calm, professional approach with the ability to handle challenging situations positively.

- Good organisational skills, with the ability to manage priorities in a busy environment.

- Previous customer service experience and familiarity with Microsoft Office would be advantageous, but are not essential, as full training will be provided.

And here’s why you’ll love it at Biffa.

- On-the-job training

- 25 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays

- Access to Biffa Perkz – high street discounts for you and your family

- Pioneering family-friendly policies

## Skills

### Required
- customer service
- communication
- interpersonal skills
- attention to detail
- organisational skills

### Nice to have
- Microsoft Office
- previous customer service experience

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/chkZhdy9ieU2xLY1gDyVTz/waste-management-executive-in-aylesbury-at-biffa-waste-services?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)