# Clinical Operations Manager (Line Manager)

**Company**: IQVIA
**Location**: North Sydney, New South Wales
**Experience**: senior
**Job type**: full-time
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/North-Sydney-New-South-Wales-Australia/Mgr--Clin-Site---Resource_R1573850-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/clinical-operations-manager-line-manager-10194a6c-811/

## Description

We are looking for a highly motivated Clinical Operations Manager (Line Manager) based in Sydney to lead, develop, and inspire a team of Clinical Research Associates (CRAs) and/or Clinical Trial Assistants (CTAs) to make a meaningful contribution to our clinical trial portfolio.

As a Clinical Operations Manager, you’ll help CRAs and/or CTAs build their expertise, grow their careers and deliver high-quality clinical research. Through coaching, mentoring and hands-on support, you’ll foster a team culture built on collaboration, accountability and continuous improvement.

**Key Responsibilities**

**People Leadership & Development**

- Lead, coach, mentor, and motivate a team of CRAs and/or CTAs across multiple projects.

- Drive employee engagement, performance, and career development.

- Conduct Accompanied Site Visits (ASVs) to coach CRAs, strengthen monitoring skills and support high-quality site monitoring.

- Support CRA/CTA onboarding and training to build the skills required for their role.

- Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.

- Participate in new staff recruitment activities, including candidate screening and interviews.

**Operational Excellence**

- Ensure sufficient CRA/CTA resources and skills are available for each project and collaborate with the project team to meet customer and site requirements.

- Monitor team performance, productivity, and quality metrics.

- Identify operational risks and implement corrective and preventive action plans.

- Ensure compliance with all applicable regulatory requirements, GCP, and company procedures.

- Develop and implement strategies to achieve project, departmental and business objectives.

**Site & Customer Partnership**

- Contribute to building and maintaining strategic relationships with key research sites and investigators.

- Act as a site advocate within IQVIA, supporting improvements in site capability, quality and productivity.

- Partner with sponsor representatives and cross-functional teams to achieve study objectives.

- Attend customer meetings and maintain ongoing local sponsor partnerships.

**Business & Quality Management**

- Support delivery that meets customer expectations and contributes to business profitability.

- Ensure accurate reporting and maintenance of clinical systems and documentation.

- Promote innovation and continuous improvement within clinical operations.

- Support change management initiatives and implementation of new ways of working.

**What You'll Bring**

**Essential Requirements**

- Bachelor's Degree in Life Sciences, Healthcare or a related scientific discipline.

- Significant experience within clinical research and clinical operations.

- Strong practical knowledge of clinical trial conduct, monitoring activities, and research site operations.

- Advanced knowledge of ICH GCP guidelines and applicable regulatory requirements.

- Excellent communication, organisation, and problem-solving skills.

- Demonstrated people leadership, including the ability to coach, mentor, provide constructive feedback and support the development of others.

- Ability to collaborate effectively and build strong partnerships with sites, sponsors, and internal stakeholders.

**Benefits**

- Career progression opportunities within a global organisation

- Flexible work arrangements

- Exposure to innovative clinical trials and therapies

- Comprehensive development and leadership programs

- A culture focused on collaboration, inclusion, and continuous learning

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## Skills

### Required
- clinical research
- clinical operations
- ICH GCP guidelines
- regulatory requirements
- communication
- organisation
- problem-solving
- people leadership

### Nice to have
- line management experience
- change management
- process improvement initiatives

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/North-Sydney-New-South-Wales-Australia/Mgr--Clin-Site---Resource_R1573850-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)