# FBS Internal Trainer

**Company**: Capgemini
**Location**: Pune, Maharashtra
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: HR
**Industry**: Consulting
**Wikidata**: https://www.wikidata.org/wiki/Q1034621

**Apply**: https://jobs.workable.com/view/95uukqXsAHK4jSj5nNaNt8/hybrid-fbs-internal-trainer-in-pune-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_101555d4-390

## Description

We are seeking an FBS Internal Trainer to support new hire onboarding and ongoing talent development for Customer and Agent Solutions (CAS). As a trainer, you will partner with supervisors and coaches to deliver effective training experiences and play a key role in change management for new products, platforms, processes, and behaviors.

Responsibilities:

- Facilitate the first week of new hire training and support leaders delivering technical training

- Provide train-the-leader/coach support and manage low-complexity content updates

- Gather feedback and support training records and reporting

- Occasionally facilitate technical training modules for consistency and quality

- Deliver and facilitate learning solutions for supervisory and professional-level Service Operations audiences

- Create a positive learning environment driving behavior change and measurable business results

- Plan, prepare, and execute training programs with organized learning materials

- Oversee trainees during sessions and provide constructive feedback

- Partner with business stakeholders to identify learning needs and improvement opportunities

- Support business strategy execution with targeted learning and performance improvement solutions

- Collaborate on continuous improvement initiatives with Service Operations Leadership and University partners

- Manage end-to-end training delivery logistics, including classroom setup/teardown

- Utilize the Learning Management System (LMS) for effective training delivery

- Coordinate training schedules, guest speakers, and support resources with cross-functional partners

- Lead meetings with business leaders to review class outcomes and employee performance

- Serve as a subject matter expert for curriculum development and content relevance

- Contribute to cross-functional project teams with innovative ideas for enhancing learning solutions

- Lead or support projects focused on improving training programs

- Conduct evaluations to assess training effectiveness and recommend improvements

Requirements:

- Total experience: 4-6 years

- Must have skills: Training, Learning & Development, facilitating training sessions or delivering learning content, Fluent in English (written and spoken)

Benefits:

- Competitive salary and performance-based bonuses

- Comprehensive benefits package

- Career development and training opportunities

- Flexible work arrangements (remote and/or office-based)

- Dynamic and inclusive work culture within a globally renowned group

- Private Health Insurance

- Pension Plan

- Paid Time Off

- Training & Development

## Skills

### Required
- Training
- Learning & Development
- facilitating training sessions
- delivering learning content
- Fluent in English

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/95uukqXsAHK4jSj5nNaNt8/hybrid-fbs-internal-trainer-in-pune-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)