# Service Desk Analyst

**Company**: Leidos Australia
**Location**: Canberra, Australian Capital Territory
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Canberra-Australian-Capital-Territory-Australia/Service-Desk-Analyst_R-00190965?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_100456c3-2b2

## Description

We are seeking a Service Desk Analyst to join our team in Canberra, Australian Capital Territory, Australia. The successful candidate will provide Level 1 and Level 2 ICT support within a mission-critical network monitoring and operational support environment.

The role involves acting as a first point of contact for users, ensuring timely incident resolution, service restoration, and escalation of technical issues impacting network availability, performance, and operational capability. The position works within an ITIL-aligned service management framework, supporting 24x7 operational environments through proactive monitoring, incident management, customer engagement, and collaboration with technical support teams.

As a Service Desk Analyst, you will:

- Provide Level 1 and Level 2 ICT support

- Act as a first point of contact for users

- Ensure timely incident resolution and service restoration

- Escalate technical issues to relevant teams

- Collaborate with technical support teams to resolve complex issues

Leidos Australia offers a range of benefits, including:

- Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours

- Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces

- Learn Without Limits – Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities

- Work That Makes an Impact – Contribute to nationally significant projects

- Build Your Future – Investment in your development every step of the way

The ideal candidate will be able to work with integrity, inclusion, innovation, agility, collaboration, and commitment, sharing ownership, solving complex problems, and staying connected to the customer context.

## Skills

### Required
- ICT support
- ITIL service management
- incident management
- customer engagement

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Canberra-Australian-Capital-Territory-Australia/Service-Desk-Analyst_R-00190965?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)