# Technical Program Manager - Site Reliability Engineering (SRE)

**Company**: Electronic Arts
**Location**: Vancouver, British Columbia
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology
**Ticker**: EA
**Wikidata**: https://www.wikidata.org/wiki/Q173941

**Apply**: https://jobs.ea.com/fi_FI/careers/JobDetail/Technical-Program-Manager-III/215707?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_10043e34-c3f

## Description

Electronic Arts creates next-level entertainment experiences that inspire players and fans worldwide. Here, everyone is part of the story, a community that connects people all over the world, where creativity thrives, new perspectives are welcome, and ideas matter. The team works together to make gaming possible.

The Production Infrastructure & Engineering (PI&E) organization provides the essential platforms and infrastructure hosting solutions that power EA's games and live services. Their charter is to make EA's games and services available to all players anytime and anywhere.

As a Technical Program Manager for Site Reliability Engineering (SRE), you will coordinate large-scale, engineering programs focused on system reliability, scaling, and automation. You will define and manage programs, roadmaps, milestones, success criteria, resource allocation, and delivery needed for PI&E internal operations.

Responsibilities:

- Increase adoption of SRE best practices such as AI automation to reduce toil, error budgets, SLIs/SLOs.

- Ensure compliance with security, privacy, and regulatory standards in all reliability projects.

- Maintain quarterly roadmaps for SRE projects in collaboration with platform engineering teams, providing clear goals, scenarios, and customer requirements.

- Establish and track metrics for operational performance, partner satisfaction, adoption, and retention to guide prioritization and measure the impact.

- Manage programs that improve platform efficiency, usability, reliability, and deployment practices,including zero-downtime goals.

Qualifications:

- 5+ years of experience in technical program management

- Previous experience supporting SRE practices

- Agile Scrum/Kanban proficiency

- Advanced capability in JIRA and JaaS project management platforms

- Experience with cloud providers (AWS, GCP, Azure) distributed environments, and cloud computing

- Networking

- Compute Services

- Storage & Database

- Core Services

- Security & Compliance

- DevOps & Automation: Terraform (IAC), CI/CD, AI Automation

Benefits: Electronic Arts uses a holistic approach in our benefits programs and support work-life balance by focusing on physical, emotional, and financial wellbeing as well as career and community-related wellbeing. Our packages are tailored to meet local needs and can include health care services, mental wellness support, retirement savings, paid time off, family leaves, free games and much more.

## Skills

### Required
- technical program management
- SRE practices
- Agile Scrum/Kanban
- JIRA
- JaaS
- cloud providers
- distributed environments
- cloud computing
- Networking
- Compute Services
- Storage & Database
- Core Services
- Security & Compliance
- DevOps & Automation

### Nice to have
- CSM
- ITIL
- PMP
- SRE Foundation

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Source: [Apply at jobs.ea.com](https://jobs.ea.com/fi_FI/careers/JobDetail/Technical-Program-Manager-III/215707?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)