# Principal Associate, Health & Wellness (H&W) Benefits

**Company**: Capital One
**Location**: Richmond, VA, VA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $109,900 - $137,900
**Category**: Human Resources
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Principal-Associate--Health---Wellness--H-W--Benefits_R1005304-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/principal-associate-health-and-wellness-h-and-w-1000a4fe-4b4/

## Description

We are seeking a Principal Associate, Health & Wellness (H&W) Benefits to drive the delivery, administration, and continuous evolution of our comprehensive Health & Wellness programs.

In this high-impact role, you will serve as the operational anchor for an exciting portfolio of vendors,spanning on-site clinics and pharmacies, dental, vision, FSA/HSA, life insurance, LTD, AD&PL, mental health, MSK, and executive physicals.

**Key Responsibilities**

**1. Vendor Management & Governance**

- Own Plan Program Management for on-site clinics and pharmacies, dental, vision, FSA/HSA, life insurance, LTD, AD&PL, mental health, MSK, and executive physicals.

- Develop a network and build trust-based relationships with vendors and cross-functional partners to get work done.

- Performance Monitoring: Meeting with vendors and actively monitoring vendor adherence to Service Level Agreements (SLAs) to ensure vendors deliver on contracts.

- Partner with Enterprise Supplier Management (ESM) to execute required vendor management tasks to ensure compliance and mitigate risk.

- Responsible for preparation and timely submission of state and federal filings related to H&W plans.

- Serve as designated lead for HIPAA compliance, internal H&W audits, and liaison between Benefits and HR Risk teams on issue management and controls.

- Serve as the subject matter expert for laws, rules and regulations that impact US H&W benefits.

- Continuous Improvement: Create analytics to leverage data to generate insights on vendor capabilities and recommend plan or program improvements.

**2. Operations & Program Administration**

- Issue & Escalation Resolution: Maintain comprehensive, up-to-date issue logs for each vendor to drive timely resolution and document outcomes.

- Partner with Benefits Operations to manage annual program implementation changes with vendors.

- Core Administration: Handle administrative tasks related to the assigned plans with a sense of urgency, while balancing quality, to ensure smooth day-to-day operations.

- Internal Communications: Own and maintain internal intranet pages for your plans to ensure benefit program information, FAQs, and resources are accurate and accessible.

**3. Associate Experience**

- Cross-Functional Collaboration: Own tier-3 employee escalations for your plans.

- Understand associate experience to recommend and execute improvements.

- Oversee the monthly benefits and wellbeing newsletter to increase plan utilization and drive awareness of benefits.

- Leverage data to support key messages and partner with HR Communications to design and execute on a communications plan to drive understanding of benefit and how to access/use.

**4. Strategic Initiatives & Growth**

- RFP & RFI Support: Support team members responsible for plan design with Request for Proposals (RFPs) and Request for Information (RFIs) for benefit program contracts.

- Implementation Support: Handle program implementation changes with vendors; ensure changes are properly implemented and tested.

- Proactively seeks out benefits knowledge to stay current on benefits products, industry innovations, and regulatory changes.

**5. Documentation**

- Process Documentation: Author and maintain standard operating procedures (SOPs) for vendor management and escalation workflows to ensure team business continuity.

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

**Basic Qualifications**

- Bachelor’s Degree or military experience

- At least 3 years of experience working with Health & Wellness employee benefit plan vendor management

**Preferred Qualifications**

- MBA or Master’s Degree

- Certified Employee Benefit Specialist (CEBS) or Certified Benefits Professional (CBP) designation

- 4+ years of experience in Health & Wellness employee benefits for organizations with 10,000+ employees

- 5+ years of experience with benefits vendor management

- Experience with benefits governance practices

- Solid business acumen, strategic thinker, and problem solver

- Strong analytical skills and knowledge of statistical analysis

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Health & Wellness benefits
- vendor management
- compliance
- benefits administration

### Nice to have
- MBA
- Certified Employee Benefit Specialist (CEBS)
- Certified Benefits Professional (CBP)
- benefits governance practices
- statistical analysis

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Principal-Associate--Health---Wellness--H-W--Benefits_R1005304-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)