# ServiceNow IT Asset Management Developer

**Company**: Okta
**Location**: Bengaluru
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/okta/jobs/7727730?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0ffe31ee-ed9

## Description

We are seeking a ServiceNow ITAM Developer to join our ServiceNow Platform Team. This role is a key driver in our mission to manage the full lifecycle, compliance, and financial impact of our global technology footprint.

You will serve as the technical SME for Software Asset Management (SAM) and Hardware Asset Management (HAM), ensuring our platform delivers an accurate, real-time view of asset visibility and cloud consumption.

Responsibilities:

- Lead technical delivery for ServiceNow SAM and HAM, focusing on the Content Library, Normalization engines, and Reconciliation processes.

- Partner with business stakeholders to analyse asset management business processes and implement automated workflows that drive licence reclamation and cost-avoidance strategies.

- Oversee and troubleshoot complex integrations with core systems, including Coupa, Okta, JAMF, and Intune, ensuring data flow is consistent and accurate.

- Build, configure, and maintain integrations with SaaS connectors (e.g., Salesforce, Workday, Adobe) and develop custom integrations for unique software vendors using IntegrationHub.

- Build and maintain automated workflows for the hardware lifecycle, following Common Service Data Model (CSDM) best practices to keep the Asset and CI tables in sync.

- Implement HAM Pro features like Hardware Model Normalisation, Mobile Asset Tracking, and Asset Inventory Audit workflows.

- Manage Cloud Cost Management (CCM) workflows to provide visibility and optimisation for AWS and GCP spend.

- Manage Software Spend Detection by integrating financial data from Workday and NetSuite to identify tail spend and shadow IT.

- Design advanced dashboards and Performance Analytics widgets to report on compliance, cloud savings, and hardware refresh cycles for executive leadership.

Requirements:

- 3-5 years of experience as a ServiceNow Developer, with at least 2 years of deep focus on SAM and HAM.

- ServiceNow Certified System Administrator (CSA) is required; CIS–SAM or CIS–HAM is highly preferred.

- Strong understanding of ITAM business processes (e.g., procurement, deployment, harvesting, and disposal) and how they translate into platform configuration.

- Expertise in the ServiceNow SAM data model and its relationship with the CMDB and CSDM, maintaining architectural integrity across Software Models, Entitlements, and Discovery Models.

- Proven experience with Cloud Cost Management/Optimisation for AWS and GCP.

- Hands-on experience building both Out-of-the-Box SaaS connectors and custom integrations using REST/JSON and IntegrationHub.

- Technical proficiency in ServiceNow scripting, including JavaScript, GlideRecord, Flow Designer, and Scheduled Jobs.

- Familiarity with discovery tools like ServiceNow Discovery, JAMF, and Intune, and their role in the normalisation process.

- Ability to troubleshoot complex normalisation and reconciliation issues by analysing raw discovery data vs. library content.

## Skills

### Required
- ServiceNow Developer
- ServiceNow Certified System Administrator (CSA)
- ITAM business processes
- ServiceNow SAM data model
- Cloud Cost Management/Optimisation
- IntegrationHub
- JavaScript
- GlideRecord
- Flow Designer
- Scheduled Jobs

### Nice to have
- CIS–SAM
- CIS–HAM
- ServiceNow Discovery
- JAMF
- Intune

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/okta/jobs/7727730?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)