# Customer Solutions Specialist

**Company**: EarnIn
**Location**: Remote, US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $86,000-$106,000
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/earnin/jobs/8099819?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0ff9dc21-d4a

## Description

EarnIn is seeking a Customer Solutions Specialist to lead the end-to-end implementation of new payroll bureau clients licensing the EarnIn Payroll product suite.

This role owns the full implementation lifecycle from initial system configuration through data migration, training, and go-live support and acts as a trusted advisor to bureau partners throughout their onboarding and beyond.

The ideal candidate is highly detail-oriented, has deep payroll/HCM domain expertise, and can manage complex, multi-stakeholder projects from kickoff to completion.

This is a remote position offering the opportunity to create meaningful impact in a dynamic, fast-paced fintech environment.

**Responsibilities:**

- Lead full-cycle implementations for new payroll bureau clients licensing EarnIn Payroll, from kickoff through go-live.

- Configure the EarnIn Payroll platform to meet each bureau’s specific business rules, workflows, and client requirements.

- Manage data migration activities, including extracting, mapping, validating, and importing legacy payroll data with a high degree of accuracy.

- Deliver training programs and documentation for bureau administrators and end users.

- Provide hands-on consulting to bureaus on payroll configuration best practices, compliance considerations, and system optimization.

- Own project plans, timelines, and status communication across internal teams and bureau stakeholders.

- Serve as the primary point of contact for assigned implementations, managing scope, risks, and issue resolution.

- Partner with the Customer Experience and Product teams to escalate and resolve configuration gaps or product issues identified during implementation.

- Conduct post-go-live support and health checks to ensure a smooth transition to the Support team.

- Maintain detailed, accurate implementation documentation for every account.

- Create and contribute to onboarding processes, documentation and ongoing customer operations

**Requirements:**

- 5+ years of experience in the payroll or HCM industry, including hands-on system implementation, configuration, or consulting.

- Proven experience managing full-cycle software implementations, ideally for B2B/SaaS platforms.

- Strong understanding of payroll processes, tax compliance, and payroll data structures (earnings, deductions, garnishments, etc.).

- Experience with payroll data migration, including data mapping and validation.

- Excellent project management skills, with the ability to manage multiple concurrent implementations.

- Highly detail-oriented with strong analytical and problem-solving skills.

- Excellent written and verbal communication skills; comfortable presenting to and training external stakeholders.

- Ability to work cross-functionally with Product, Engineering, and Customer Success teams.

- Payroll or HR certification or equivalent professional credential preferred.

- Experience with payroll bureau, PEO, or multi-client payroll service business models preferred.

- Experience with the following software/ companies: Millenium, PayEntry, Proliant, iSolved, Asure, Apex, Execupay preferred.

**Benefits:** The US base salary range for this full-time position is $86,000-$106,000, plus equity and benefits.

## Skills

### Required
- payroll
- HCM
- project management
- data migration
- training

### Nice to have
- Millenium
- PayEntry
- Proliant
- iSolved
- Asure
- Apex
- Execupay

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/earnin/jobs/8099819?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)