JobPosting
title: Customer Solutions Specialist
description: EarnIn is seeking a Customer Solutions Specialist to lead the end-to-end implementation of new payroll bureau clients licensing the EarnIn Payroll product suite. This role owns the full implementation lifecycle from initial system configuration through data migration, training, and go-live support and acts as a trusted advisor to bureau partners throughout their onboarding and beyond. The ideal candidate is highly detail-oriented, has deep payroll/HCM domain expertise, and can manage complex, multi-stakeholder projects from kickoff to completion. This is a remote position offering the opportunity to create meaningful impact in a dynamic, fast-paced fintech environment. Responsibilities: Lead full-cycle implementations for new payroll bureau clients licensing EarnIn Payroll, from kickoff through go-live. Configure the EarnIn Payroll platform to meet each bureau’s specific business rules, workflows, and client requirements. Manage data migration activities, including extracting, mapping, validating, and importing legacy payroll data with a high degree of accuracy. Deliver training programs and documentation for bureau administrators and end users. Provide hands-on consulting to bureaus on payroll configuration best practices, compliance considerations, and system optimization. Own project plans, timelines, and status communication across internal teams and bureau stakeholders. Serve as the primary point of contact for assigned implementations, managing scope, risks, and issue resolution. Partner with the Customer Experience and Product teams to escalate and resolve configuration gaps or product issues identified during implementation. Conduct post-go-live support and health checks to ensure a smooth transition to the Support team. Maintain detailed, accurate implementation documentation for every account. Create and contribute to onboarding processes, documentation and ongoing customer operations Requirements: 5+ years of experience in the payroll or HCM industry, inc…
date posted: 2026-08-03T22:08:15.460Z
valid through: 2026-10-02T22:08:15.460Z
direct apply: false
occupational category: Operations
industry: Finance
skills: payroll
skills: HCM
skills: project management
skills: data migration
skills: training
skills: Millenium
skills: PayEntry
skills: Proliant
skills: iSolved
skills: Asure
skills: Apex
skills: Execupay
hiring organization: EarnIn
job location type: TELECOMMUTE
applicant location requirements: US
employment type: FULL_TIME
base salary: MonetaryAmount
  currency: USD
  value: QuantitativeValue
    min value: 86000
    max value: 106000
    unit text: YEAR