# Reservations Agent

**Company**: AccorHotel
**Location**: Dubai, Dubai
**Experience**: entry
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161025539-reservations-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/reservations-agent-0fb99e01-831/

## Description

We are seeking a professional and customer-focused Reservations Agent to join our team at Rixos Premium Dubai JBR, a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards.

As a Reservations Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth booking experience.

Responsibilities:

- Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels.

- Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings.

- Accurately record all required reservation information in our Property Management System.

- Upsell room types and additional services to maximize revenue while meeting guest needs.

- Provide detailed information about our property, amenities, and local attractions in the UAE.

- Collaborate with other departments to ensure guest requests and special requirements are met.

- Handle changes, cancellations, and special requests with a customer-centric approach.

- Maintain up-to-date knowledge of room availability, rates, and promotional offers.

- Assist in resolving customer complaints and concerns in a timely and professional manner.

- Contribute to the continuous improvement of our reservation processes and guest experience.

Qualifications:

- Minimum of 1 year experience in Reservations, or Sales, preferably in the hospitality industry.

- Excellent command of English; knowledge of additional languages is a plus (Russian, Turkish).

- Professional telephone etiquette and strong written communication skills.

- Proficiency in Property Management Systems (e.g., Opera) and Microsoft Office applications.

- Typing skills of approximately 40 words per minute.

- Detail-oriented with the ability to multitask in a fast-paced environment.

- Strong problem-solving skills and ability to make decisions independently.

- Flexible availability to work various shifts, including weekends and holidays.

- Customer-focused mindset with a passion for delivering exceptional service.

- Ability to work collaboratively in a team environment.

- Strong organizational skills and attention to detail.

Salaries and Benefits:

- Competitive Salary

- Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks

- Vacation tickets /benefits provided by the hotel

- Medical Insurance Provided

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- English
- Property Management Systems
- Microsoft Office
- telephone etiquette
- written communication
- problem-solving
- organisational skills

### Nice to have
- Russian
- Turkish

---

Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161025539-reservations-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)